Talk

Advanced search

Anyone ever logged a complaint with Estate Agent?

(6 Posts)
Beeswax2017 Mon 13-Feb-17 13:19:21

Message withdrawn at poster's request.

JoJoSM2 Mon 13-Feb-17 23:24:06

It would make sense to go to the Obundsman and they have basically been politely/sleazily brushing you off. Having said that, I haven't done it myself so I don't know how it actually works.

Camelopardtoes Mon 13-Feb-17 23:31:52

What they're saying is kind of true, you have to exhaust their complaints process, but if their process is to just make the same person look at it again, the ombudsman will not look kindly on this. I work in law and the "contents are noted thing" is pretty standard if there is a hint of a complaint. Insurance companies generally like you to say less rather than more when someone complains

helenwilson Mon 13-Feb-17 23:38:46

We have not yet gone to the Ombudsman but are about to shortly. We did need to finish the internal complaints procedure first which was deliberately ridiculous and involved complaining to six different people. Our estate agent used their own subcontractors to quote for work on our rental property which was three times the cost of a local firm and for which we were very clearly not liable. They told us that if we did not forfeit our £2.5k deposit immediately the landlord would take us to court for the full cost of the claim, being £4.5k. We went to arbirtration and won almost all of our deposit back - the EA would've earned fees on the subcontractor work - they claimed to be "acting on the instruction of the landlord" but couldn't prove it (I'm sure they weren't....) Anyway, I digress, you do have to follow their complaints procedure as the property ombudsman wants to see evidence of this and just one email complaint is not enough - do the appeal but chase it up. Ours were a very large chain of estate agents and I am shocked at how unethical they were and how much work it was just to get our deposit back.....

wowfudge Tue 14-Feb-17 06:58:00

Well at least they are passing your complaint to their appeals team without you having to do it. It's standard with complaints to have exhaust the process before going to an ombudsman.

wowfudge Tue 14-Feb-17 06:58:10

Well at least they are passing your complaint to their appeals team without you having to do it. It's standard with complaints to have exhaust the process before going to an ombudsman.

Join the discussion

Registering is free, easy, and means you can join in the discussion, watch threads, get discounts, win prizes and lots more.

Register now »

Already registered? Log in with: