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Furious-post completion email, anyone know about boilers please?

(147 Posts)
Studious Tue 12-Jul-16 19:50:29

We completed two weeks ago. The house had been completely renovated for sale, new carpets, sinks, tiling etc. It was beautiful, I spent 14k on making it up to date and sellable.
I turned down a higher offer because I wanted it to go to a first time buyer and the other offer was from an investor. I left appliances, curtains etc.

There has been a few emails about niggles from estate agent, I have answered these.

Today, I got a long list of accusations and I really have had enough. I have C&P part of the email which amongst other things, accuses us of deliberately doing something to the boiler to lie about emissions. Does anyone know if this is even possible? I have been googling and can't find out how lowering the pressure affects this?

I have never touched the boiler, it was serviced in January and documents sent. I am so upset.

Namechanged from another thread, been on the buying and selling one for months.

More serious, we also got notified by an dependent boiler service and repair person that the last review of the boiler in January 2016 has not been done properly. The result of the examination is that the boiler as is not fit to use and poses danger to the inhabitants. This is due to the fact that pressure within the boiling chamber has been purposefully set too low to reduce the otherwise too high CO2 emission, thus generating an explosive mixture within the boiling chamber. This is practically speaking fraud and I am all but happy about this. We will replace the boiler this week

Iagreewithmrsdevere Tue 12-Jul-16 19:53:09

Do not respond. Their house, their problem.

Gazelda Tue 12-Jul-16 19:55:27

I would email back that you are not prepared to discuss this informally, they should consult their solicitor. They must not contact you directly again.
I presume that their solicitor will point out the boiler was serviced by a reputable and appropriately qualified gas engineer so their claims are rubbish. Or their own 'person' could be misleading them.

DartmoorDoughnut Tue 12-Jul-16 19:55:34

Tell them to get a second opinion as the first bloke is trying to swindle them into a new boiler and add you will not be replying to any further messages.

Studious Tue 12-Jul-16 19:56:52

I did earlier, I asked them not to contact me about it again, I feel particularly upset as I felt that I was so generous to them. I left mirrors that they asked for, fridge freezer, so much. It was professionally cleaned.
They are even complaining that the lawn mower that I left is not up to scratch.
The estate agent should have kept passing the emails on but she said it's important to answer their questions.

I know nothing about plumbing but I can't see how reducing the pressure creates an 'explosive mixture' confused.

Iagreewithmrsdevere Tue 12-Jul-16 19:56:58

I have to confess I am very keen to know what their other niggles are...

Studious Tue 12-Jul-16 19:58:41

I did suggest that someone was trying to get them to buy a new boiler, they also said the en suite shower needs re plumbing and I know that it was working perfectly.
I just wouldn't do that, I am not out to swindle them.

My solicitor says that they have not contacted him.
Thanks for the replies and letting me moan.

monkeywithacowface Tue 12-Jul-16 19:58:54

What are they actually asking you to do about it? I would ignore any further emails, if they want to pursue it let them spend money on a solicitor.

monkeywithacowface Tue 12-Jul-16 20:00:07

Sorry cross post. No good deed goes unpunished eh?

Studious Tue 12-Jul-16 20:00:23

Niggles are not enough window keys, shed lock is loose, lawnmower not powerful enough (left it there after asking if they wanted it).

Water meter cover too difficult.

ButteredToastAndStrawberryJam Tue 12-Jul-16 20:01:17

I agree with others, it's a done deal, surely it's not your problem any more, not that it sounds like there was any problem to start with. What the heck is the estate agent playing at.

SlightlyperturbedOwl Tue 12-Jul-16 20:01:30

Well they buy as seen. You have given them the paperwork from the last inspection by a qualified engineer, if they think their work was not up to scratch then they should report it to the safety regulators. They could have paid for their own inspection before completion but did not. I would tell them that you absolutely refute all accusations and have referred the matter to your solicitor to whom all future correspondence must be addressed. Copy the estate agent into do this also.

Patterkiller Tue 12-Jul-16 20:02:35

We had an email three weeks after exchange to say the toilet was blocked. I responded with a link to a high fiber cereal.

Their surveyor should have picked up on these things. If not, it's their problem to take up with their surveyor.

SlightlyperturbedOwl Tue 12-Jul-16 20:02:42

And I hope your new home is lovely flowers

ButteredToastAndStrawberryJam Tue 12-Jul-16 20:04:37

First time buyers that haven't got a clue by the sounds of it, acting like it's a rental property, that they can call on you to fix their problems, very odd indeed.

Tinklypoo Tue 12-Jul-16 20:04:40

Message withdrawn at poster's request.

Studious Tue 12-Jul-16 20:04:42

patter that's a corker grin. Thanks slightly, we are in rented at the moment, still waiting to exchange.
I just feel crapped on, I even left flowers and a scented candle.
What a loser.

Iagreewithmrsdevere Tue 12-Jul-16 20:04:52

They are on glue!

LifeIsGoodish Tue 12-Jul-16 20:05:50

Not your problem. Caveat emptor.

If you presented boiler as properly serviced, with supporting evidence, then you have not defrauded anyone.

Their complaints about keys, lawnmower, etc are spurious. As FTBs they may not understand that your relationship has now ended, and may need this spelling out to them.

GrandmaJosephine Tue 12-Jul-16 20:06:18

"Caveat emptor"or "buyer beware" is the phrase you are looking for here for them.

But seriously, they could launch a claim for misrepresentation if you misled them in the property information form but it doesn't sound to me like they have a case if you have provided documentation to back up your replies (as everyone who isn't a qualified xyz does).

Let them deal with you via the solicitors. It sounds like a try on and if their solicitor hasn't done his job properly then they can take it up via the insurers.

Studious Tue 12-Jul-16 20:06:28

Yes, first time buyers moving from rental. The house is only ten years old, it was restored to pretty much a new build and I wonder if they are treating it like that.
There are always some issues, I get that.

I googled their names, they are very clever academics, maybe not practical types though.

Studious Tue 12-Jul-16 20:07:54

I don't understand how lowering the pressure affects co2 anyway.

SlightlyperturbedOwl Tue 12-Jul-16 20:08:00

Yes after 2 bad experiences with first time buyers in the past we elected for the one who wasn't last time. They know the score already. Not all first time buyers are like that obviously but it does put you off!

StepAwayFromTheThesaurus Tue 12-Jul-16 20:10:03

Tell the EA that it is no longer your responsibility to answer questions. The sale has completed and the house is the new owners', which means that the are responsible for sorting out their own problems. I have no idea why the EA is pandering to them as they've received their money and true job is over with that house.

It does sound like they think you are responsible for them in the same way their LL used to be. You're not.

I'd get my solucitor to remind their solucitor that the sale has completed and to ask their clients to please stop harassing you.

Studious Tue 12-Jul-16 20:11:37

I have moved five times at least and never contacted the vendor after completion. I am quite annoyed at the estate agent enabling it but we are out of the area and I suppose that these buyers are potential future customers.

If it's something major then I understand. They have all documents and the engineer is someone I used for years and trust, they can report him to regulatory body if they want to.
I think they want money?

They also say that a window needs replacing.

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