Help....think I may have ruined my brand new induction hob!

[Secretsout]

As the title says....never had one before, it's been in about a month. It looks badly scratched or marked but doesn't look like food stains, it's on the centre zone. DH reckons its from a cheap wok pan I bought but the pan itself is totally smooth on the bottom. I'm really worried about how to try and get it off, have tried kitchen and glass spray and rubbing with a plastic spatula and cloth. Anyone else had this and can advise? I assumed they'd be a bit more durable. Is it worth me ordering the manufacturers cleaning and glass scraper kit?

[madasamarchhare]

I could have posted this myself 😬 I have a neff one and have been in contact with them today. I have bought their cleaning kit which I will try when it arrives. I have also been recommended barkeepers friend and hob brite but I'm a bit nervous about using these. U can see my mark in certain lights it's about 2cm long but you can't feel it. I have taken out an extra warranty but I don't know if they would cover this. Absolutely love my hob but gutted about this mark.

[Anonymousperson]

Barkeepers Friend
Wet Cellulose sponge

Rinse

Dry with clean e-cloth

Sorted

[Secretsout]

Thanks. I'll try tomorrow. Looks like the pan I bought says 'suitable for all hobs including induction (except glass ceramic) so I guess mine is glass ceramic. looking at the pan bottom you can see where the coating has come off! Could cry! The hob cost over £1000

[RandomMess]

Bar Keepers friends here all the way.

£1k think I'd be crying too

[RandomMess]

House insurance?

[NeckguardUnbespoke]

Looks like the pan I bought says 'suitable for all hobs including induction (except glass ceramic)

That's bizarre: are there any induction hobs that aren't glass or ceramic?

[Secretsout]

Thanks random. Will look in to it. I don't know neck. I just bought it as it's said suitable for induction. Valuable lesson learnt that a £5 Aldi pan on a £1200 Siemens hob is not good!

[RandomMess]

Glass ceramic is a type of hob in it's own right, rather than a type of induction hob I think???

[NeckguardUnbespoke]

Valuable lesson learnt that a £5 Aldi pan on a £1200 Siemens hob

Mine's a Siemens, and I clean it with own-brand window cleaner.

[Secretsout]

Interesting point random. I'll call Siemens tomorrow and if the hob isn't glass ceramic then I'll be right on the phone to Aldi. You can actually see where the coating is missing on the pan and marked on the hob. I'm not impressed

[NeckguardUnbespoke]

I'll call Siemens tomorrow and if the hob isn't glass ceramic

If it's Siemens, It's almost certainly made from Schott-Ceran Glass-Ceramic. You can confirm by looking at the back left hand corner, where the Schott-Ceran logo will be.

[Pradaqueen]

Try a product called 'white rocks' I bought it years ago at Grand Designs and it lasts forever and cleans everything, I doubt you've ruined it, don't worry!

[Secretsout]

Oh thanks Prada, will give that a go if all else fails. I can't find that logo on the hob neck and I've checked the Siemens technical spec and nowhere does it say it's glass ceramic but that's the only explanation as to why the bottom of the pan has melted on to my hob. 😭😢

[Fourarmsv2]

If it's something that's melted on it should come off.

Hob brite has been fab on ours. It's like mild jif.

[sw15mum]

I'm about to have a siemens induction hob fitted- need all new pans (except - any recommendations to avoid poor OPs experience?!

[NeckguardUnbespoke]

I'm about to have a siemens induction hob fitted- need all new pan

Mine came with a rather nice set thrown in.

[MimsyPimsy]

I had exactly the same on my new induction hob. I tried cleaning it with all sorts of fluids, but they didn't work. Then I got a kitchen knife and scraped at it with the straight flat blade, and realised it was actually a really burnt on film of gunk on the glass, and used the knife to scrape it all off. It was fine. No scratch on the glass, just on the deposit. But bear in mind I offer no indemnity if you damage yours.

[Secretsout]

Thanks all for the advice. Bought a specialist hob cleaner in Waitrose for £2 put it on, rubbed it off.....it's all gone and as new! Phew! The pan has gone in the bin.

sw15. I bought a Tefal Jamie Oliver pan set from John Lewis and I'm really happy with it. Also bought a couple of small frying pans in Homesense, they are very sturdy and were excellent value. My only mistake was this wok pan.

[anonymousbird]

OP, so glad you have it sorted. We have a brand new Siemens hob, similar I suspect judging by the price (!) and having had an induction before which got a crack down the side we are being super careful with this one.

That Waitrose hob cleaner is brilliant, I always have that to hand and used it very successfully on previous hob which had slightly different finish to the new one. Good to know from your experience that it works on this "Schott Ceran" surface as well.

[ginginbunbun]

Thanks to you all. Big stain/mark on the hob; Couldn't wait till tomorrow to try Waitrose cleaner, so I took your other advice of Barkeeper's friend, which we have in the house anyway - and the result was instant and perfect!

[RandomMess]

Aw so glad bar keepers friend worked out for you

[opinionatedfreak]

I got free pans with my new Siemens induction hob.

I've not used them though as most of my old pans (Meyer stainless steel/le creuset) are induction compatible. Only replacement needed is wok/frying pan.

I use hob-brite or Waitrose equivalent to clean the hob.

[debal]

His new post old thread.
Just seasoned as per instructions our new wok on our induction hob and we are left with a whitish smear/mark all over the glass . Doesn't feel like there is anything remaining on the hob but I have cleaned the hob in the usual way with boiling water drop of fairy liquid and 2 or 3 microfiber cloths with no improvement. Absolutely gutted I have just sent off for the bosch induction cleaning kit . Fingers crossed

[DOLLYDAYDREAMER]

just follow advice above - bar keepers friend - its recommended by most hob makes and also by Corian

[Bonkersblond]

We have just bought a new Siemens induction hob, yet to fitted, Siemens do their own set of saucepans and other accessories which I've ordered, you can find them all on their website.