Anyone used Jack Brunsdon windows?

(9 Posts)
mumblechum1 Mon 30-Nov-15 11:16:08

They have about 6 showrooms around the Thames Valley and so far I've been impressed by the windows on show. Have had a guy round to do a quote 2 weeks ago and still not received it.

They're pretty expensive; around £2k to £3k per window.

Am a little concerned that I can't find any reviews other than the ones on their own website.

Any personal experience?

mumblechum1 Mon 30-Nov-15 11:36:56

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notamum16 Thu 08-Sep-16 17:21:39

Hi,

This is way too late but I saw your post when I was just searching for reviews about Jack Brunsdon. We placed an order and paid 50% for a front door on 31 January 2016 and were told it would be fitted within 12 weeks. Over seven months later they are supposed to be coming to fit the door this month. They do not reply to our phone calls or our emails and customer service does not exist. I hope if you went with them you had a better experience than us but I have never felt so negative about a company and would never recommend them. I have never paid so much (they are expensive) to be treated so badly. I hope you got some lovely windows from someone and had a good experience.

Georgia

Reading1871 Tue 13-Sep-16 22:50:22

Totally agree! Very Expensive, wanted £7k+ for a front door and 2 side panels, managed to get them down to £5k. Ordered in May should have been installed in August, came in first weekend in September only to discover door was incorrectly made. Asked for refund, ignored. Basically they give the impression of being a good of fashioned company, however they are Oxford Double Glazing and we all know about trusting double glazing companies. Lesson learnt, small claims court he we come!

EddyGU24 Fri 14-Oct-16 10:20:19

Very frustrating company to deal with. No communication, do not return phone calls. Door took 6 months to get here, and not right. Various promises and attempts to correct problem, but still waiting. Probably the worst company I have ever dealt with, and very expensive. Whole experience has been completely at variance with their claims in their glossy brochures.

mumblechum0 Fri 14-Oct-16 16:38:37

Really? That's v interesting! I noticed this thread title then realised it was me, months ago smile

I am really very happy with them, I had no problems at all except that the sales guy totally messed up the original quote but the quality of the windows is superb and the fitters were great.

It was very expensive, but has totally transformed the front of the house for £20k so I'm happy.

littlepinkmouseofsugar Fri 14-Oct-16 19:48:14

Interesting... We had a quote for a door from them and we were debating about going with them or not. Wooden doors for an average 3 bed terrace house seem to cost 3k upwards sadly these days, so we've been 'deciding' for a while as to me 3k seems a lot for a door for an average terraced house not on London but in the south east. I figured other option - a the joiner who then needed a glazier to do their bit and a decorator to paint it and we needed another chap to fit it might be problematic as all the tradesmen could blame one another if there were issues. Hence why we were thinking hiring the one company (i.e. JB) to make/paint/glaze and fit the door would rather simplify things. Maybe not then...

Hillsbills Fri 16-Dec-16 20:30:43

We are in exactly the same position and have lost trust In company.
After reading the other messages did you go ahead? I fear as it is so difficult to get a door it may well be impossible to get our deposit back.

baxbax Fri 24-Feb-17 12:49:49

We have a LONG history of issues with this company and are still waiting for them to satisfy the contract 18 months on. The only person we haven't had to chase non stop was the salesman (there's a surprise!).

Honestly, you couldn't write this stuff...

Ordered a new door 31 May 2015. Had to chase everything from the surveyor not turning up, to them getting the drawings and spec wrong (twice), to numerous 'production delays'. Finally fitted in October 2015, but minus the knocker because they sent the wrong finish. The lock barrel jammed within hours and had to be replaced - the company supplied one in the wrong finish.

Knocker was finally fitted a few weeks later, but the fitter didn't bother to measure or level the fixings, so it was crooked and off centre. He also damaged both the door and the knocker in the process. Cue more calls to the office. By this time I had noted the paint finish wasn't up to standard either. After much to-ing and fro-ing it was agreed in November 2015 that a new door was necessary.

At this point I lose track of dates, but bear with me.

The first replacement door arrives - the door and frame paint don't match.

After months of chasing (including tracking down and speaking to the new MD) the second door arrives - damaged, with a huge dent in the top. The company offers a free upgrade to a harder wood in the hope the next door will be intact. We are allocated someone to 'project manage' the issue. He project manages his own disappearance.

The third replacement door arrives - in the harder wood and undamaged. But it isn't the design we ordered. The wrong drawings were sent to the factory.

The first defective door is still in place - with its mismatched lock, damaged crooked knocker, and dodgy finish - and the paint is already peeling. In December 2016 the company's 'Resolutions Manager' (ha!) promises the door will be returned to the factory for modification 'hopefully in the next week'. We don't hear from him again.

In February we email the Resolution Manager, copying in two other staff, asking for an update. All three ignore us. This is the last straw. The company have had well over £3k of our money for 18 months and I'm not happy.

Yesterday I sent them a letter before claim. They have 14 days to respond, or we'll be taking them to court.

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