Decorator's left a stained painty carpet grrrr

[PhyllisDietrichson]

There's a big blob of mid grey paint on my 5 year old cream carpet and lots of little off-white blobs - clearly no ground sheet used. What's the least / most I can expect the company to do (they're really expensive too).

[nancy75]

If it can't be professionally cleaned you should tell them you expect them to claim on their insurance for new carpet

[Finola1step]

That's completely unacceptable. I would take photos of every bit of paint ASAP. And I would be expecting a replacement carpet, exact if possible.

[PhyllisDietrichson]

Mmm interesting. They're mid-job so could get tricky re completing and us pressing them for monetary solution.

[wowfudge]

They should pay for professional cleaning and if that doesn't work then cough up for a new carpet. Should be done through their insurers.

[PhyllisDietrichson]

He explored the internet, came round with a bottle of vodka, took 2 stages/days to do the magic, and it's gone! He's got rid of it - utterly amazing, I'd not have believed it. Respect!