Tom Howley kitchens...worth the money?

(12 Posts)
IloveCheese11 Sat 23-May-15 19:02:37

Just that really. We went to the showroom a couple of weeks ago and the quality looks lovely but they are very £££. Has anyone got one? Is it worth it?

Aliciaoon Thu 04-Jun-15 11:04:50

We have a Tom Howley kitchen. Beautiful design but their after sales service is dire. Delivery truck damaged garden wall and had to chase aggressively to get their admission. Didn't get full repair paid by them as it was too hard. Also after 6 months trying to get company to fix snags is akin to be treated like charity muggers. Their staff are arrogant, off putting and do not want to be contacted. Will NOT recommend them to anyone.

OnePlanOnHouzz Thu 04-Jun-15 19:37:12

It's just Neville Johnson under a different name !

IloveCheese11 Thu 04-Jun-15 22:29:37

Oh that doesn't sound too good. Sorry you've had all those problems Aliciaoon. Thanks for sharing it though. We are also looking at Main Kitchens in Yorkshire and Naked Kitchens in Norfolk.

I just googled Neville Johnson and see it is a furniture company but no kitchens. Is Tom Howley the kitchen arm of the business?

wowfudge Thu 04-Jun-15 23:47:29

Neville Johnson bought the Tom Howley business from Tom Howley as I understand it.

Lucyluu1 Sat 10-Dec-16 15:06:38

My best friend just had a Tom Howley kitchen fitted, the designer buggered up the measurements, how he can't use a tape measure is beyond the pale, then their installation manager re-measured and got it wrong too, so the kitchen didn't fit, then various management idiots passed the buck backwards and forwards, changed the design to make what was a bespoke kitchen pretty much standard, not what she had wanted and it took endless phone calls & visits to the showroom to try to get them to sort it out. She was so angry she didn't want the kitchen any more, from what I've heard since this is pretty much standard lack of service from Neville Johnson & Tom Howley I've spoken to so many people with similar if not worse experiences. If something goes wrong they don't fix it & pretend no-one is available to talk to you. Buy from a smaller company who will pay attention to the details. I'm currently researching other companies with the same product for my own new kitchen as I've learnt from her experience that the service she thought was worth the extra money just doesn't happen. I'll post again when I make a decision to let you know what happens.

namechangedtoday15 Sat 10-Dec-16 19:30:45

Opposite here. Family member has a Tom Howley kitchen and they were very good. They scratched painted finish and TH came out very quickly to touch it up, there were a couple of mistakes in it and they put them right. It really is a beautiful kitchen.

But having visited at various stages of the renovations, the units themselves are no different to many high street offerings. Its hard to see how the price differential is justified.

So, yes, beautiful kitchens, but could get a similar look / finish for less.

Enajyma Thu 15-Dec-16 21:03:25

Yes. We've heard the same. A good friend of ours has a kitchen from Higham Kitchens or Higham Furniture...sorry I can't quite remember. I know they're based in Fulham. I think they're only a small company but she did say that it's bespoke made in their own workshop. Apperently, their service was second to none. They couldn't do enough for her. I must say it is lovely and the quality is seems 1st class. I don't know how much she paid but she said the price was really low compared to some of the others out there. Anyway she's over the moon with it so that's what it's all about.
Hope that helps. X

MargeryFenworthy Sat 24-Dec-16 16:46:47

What about Smallbone as an alternative?

Difficultyear2015 Sat 24-Dec-16 20:56:09

Smallbone is very poor quality compared to what their marketing would have you believe.

I will be using an independent local furniture maker for our bespoke kitchen.
Made to order, totally customisable etc

orangeblosssom Mon 26-Dec-16 19:44:09

I visited Tom Howley's kitchen showroom and they were very snooty.

milkshake1973 Sat 28-Jan-17 11:50:52

Have you tied these? A good friend of mine has a kitchen of theirs which I am hugely coveting right now... they are a smaller family run outfit but their quality and service was apparently brilliant. I'm still at dream stages of my new kitchen but can't wait to get stuck in, so I'll be keeping an eye on this thread.. pulls up chair and grabs a wine!

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