Dear all, I just wanted to check in with an honest review of Beverly Morris; as I used reviews listed on this site above in choosing them.
First off, they did honour the discount listed above. That's where the positives end sadly...
As it was my first house purchase was obviously a daunting step, I decided to use Beverly Morris instead of a conveyancing firm.
I wasn't expecting the world - but what I hoped for; was a more 'personal service', where I would have things explained to me, I would have a direct contact I could speak to and where my solicitor would be on my side in ensuring that every avenue is explored and taken care of. Did I set the my expectations too high here?
What I got was a named solicitor who I seemed to never have any communication with... I had emails and communication from 4 different variations of admin assistants and PAs.
When things became quite stressful, I wanted to pop in, maybe spend 10 mins with someone just going over the legal mumbo jumbo to ensure I knew what I was getting involved in.
Instead, I was left waiting in the reception area for 30 mins, to then meet someone I had never met before or introduced to, who then proceeded to tell me what I should have done in terms of making an offer. I understood that my purchase was taking time, but it didn't help that I was told they have only been chasing documents and the other solicitors on a two week cycle and this was done by different people. So that meant, my solicitors sent an email, waited two weeks, saw that it hadn't been responded to, then send a follow up? Instead of having things briefly explained and leaving feeling at ease, I felt less confident and quite frankly patronised.
Even though my house purchase went through and I understand this took a long time and it was not straight forward - it was at every opportunity I was reminded of how much hard work it had been and how long it was taking. Almost to the point where I felt like a burden to their firm and almost felt obliged to apologise for making them work (every two weeks as mentioned above) - but surely this is what I have paid for?
Nevertheless, things like my management fee have now doubled - something that 'apparently' I was informed about by my solicitors in an email. This was apparently in the form attachment, which was mixed in with other attachments and worded very obscurely in the attachment and not mentioned in the email. It was these little things that I hoped would be spotted, clearly outlined and explained.
Everything was communicated via email and as a result I still don't really know what I have purchased in terms of my leasehold, and I still have a number of questions that could come back and bite me in the future - literally because I am so frustrated with the way my sale was communicated and how 'second best' I have felt. I have just ploughed on regardless.
Even to the point of checking the final details and picking up the keys, I had to chase the estate agent for all of this. No congratulations or 'well we got there in the end' or anything here. Just, a phone call from another admin person requesting final payment.
For my first purchase - what did I get the was different to a conveyancing firm? I couldn't answer that in terms of what I hoped for.
Do I feel I know everything about my purchase, confident and happy with the service received? No.
Maybe it was because my house purchase was not of a 'blackheath value', and houses in the millions (rightly so I guess) are their target market. But I am sure the service received in that instance would be totally different to the service I received. Shame really...
Overall, my advice would be to look for a different solicitor to the one listed above. Just my honest review, especially as I used thus firm based on the reviews on this site.