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Folding Sliding Doors but the handles keep breaking

(9 Posts)
OnePlanOnHouzz Thu 20-Mar-14 12:09:18

bought these doors that fold and slide because they came with a 25 year guarantee and so far the handles have broken twice. Now I need two more and each time the company want to charge me . All they are doing is sending a new handle in the post... it's not like they are fitting it! they want almost £50 for two handles! surely these should be covered under the guarantee? without the handles the doors won't open ?!
interested to see what others think ?!

PigletJohn Thu 20-Mar-14 12:37:16

I wonder what the terms of the guarantee say?

Post a pic of the handles. There might be something better and/or cheaper on the market.

OnePlanOnHouzz Thu 20-Mar-14 12:56:04

Here's a pic of the handles ! The website says they are supplied with a long life 25 year no quibble guarantee - but when I emailed them back to ask why they wanted to charge me and why wasnt it covered by the guarantee - surprise surprise - they didn't email back !!!

OnePlanOnHouzz Thu 20-Mar-14 13:05:03

And here's the blurb - they supplied only as didn't have a fitting team in our area ....

PigletJohn Thu 20-Mar-14 13:05:45

'mmm, I can't visualise how it's put together. browse here

And send a very short letter (not email) to the chief exec, headed "Claim Under Guarantee"

OnePlanOnHouzz Thu 20-Mar-14 13:10:33

I think I will !! It's not good that they keep snapping - imagine that happening in the event of a fire and you need to escape! Blooming nightmare !!

OnePlanOnHouzz Thu 20-Mar-14 13:10:45

Thanks for the link !

PigletJohn Thu 20-Mar-14 13:12:37

when they pretend to exclude handles see the para headed "hardware" this seems to me to pretend to take away your statutory rights and has no effect.

OnePlanOnHouzz Thu 20-Mar-14 13:16:35

I will highlight that in my letter ! Thanks !

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