I could rip my hair out over house buying and selling. we've just exchanged & completed on our house and dh has collected the keys from the vendors solicitor. Trouble is, some are missing. There is no front door key, no window lock keys, no garage door or side door key. I could scream!!! I've just ranted at the estate agent who sounds about 12 and all she can say is "oh dear". Replacing the locks will cost a bomb and quite frankly we have no money left to do so.
We once left our keys with the Estate Agents to do viewings whilst we were on holiday. Came home to find they had lost the keys! Agents paid for emergency locksmith to come out the same day to replace all the locks.
I hope the seller is obliged to do the same for you.
I have no helpful advice but I want to donate another swear box to your collection because it sounds like a horrible situation. Having a few problems in the buying process myself and I absolutely sympathise with the fact that, having spent fortunes already, us buyers are then expected to shell out a load more through no fault of their own and with very little (it seems) legal redress. Rant over. I hope you get it sorted soon. Have a few and then a shedload of .
I am a LL and I am looking to sell my house soon. Before I do I will be changing the front door lock as a minimum for security purposes. I would most definately speak with the solicitor who acted for you and ask them to speak with the solicitor who acted for the LL in the sale to get him/her to cover the costs. If a tenant absconds my understanding is that the locks should be changed and charged to them out of their deposit. If this has not happened I would be very angry.