We had a dishwasher put in 9 years ago, it had a 5 year guarantee and when it needed fixing during the guarantee period they were great. HOWEVER this summer it started leaking and this time the service was appalling. After more than two months, four visits and 4 trillion calls on my part, it was still leaking and in the end I gave up and bought a new Siemens dishwasher. Which is so frustrating because for the sake of a few quid and someone making some proper effort it could probably have been fixed. Sorry, rant over!