Hi there. I brought double wear last weekend for the first time. My friend convinced me it would be worth the money, and I do love the coverage. I had a consultation and the woman tried two shades on me. She suggested that 'pebble' would be best as it gave me a 'lovely colour' Yup, if you like orange! Unfortunately I have already chucked out box and reciept (it took me an embarrasing couple of days to realise I looked like I had been tangoed!). Went back and saw the same lady in Debenhams and was refused an exchange as per (apparently) debenhams policy (no reciept, but she knows she sold it to me). She seemed to think that if I phoned head office they would exchange. Just don't know if it would be worth it if they refuse... I will be without foundation for however long it takes them to send me a new one...meaning I will have to buy a new ( cheaper!) foundation in the meantime. Am a bit p'd off really!
Jools too, I'm sure its not on you. But I am fair skinned and it is on me Enid, I'll bear you in mind. Thanks Snafu, as long as they are a bit more friendly that debenhams I will give them a go. Just figure, a reciept is proof of purchase, but if the shop assistant that saw to me is there and remembers me, isn't that the same thing? After all, you'd be hard pressed to nick estee lauder products from behind their desks!
You could ask them to go through their part of the receipt roll, giving them a time and date that you bought the product. After all, I bet they're not that busy on the counter that it would take them more than about 10 minutes to check the whole roll. Ask them to check CCTV footage to back up your claim.
Did you pay by credit card/debit card? You could use a copy of the bill.
Sale of Goods Act not really relevant here as the product isn't faulty, Flossam just doesn't like it, so she actually has not legal entitlement to anything. However, head office might do something - it's certainly worth a try.