Don't buy from them. I'm currently arguing with them because they delivered £250.00 worth of Lazzari shelving last week, but one peice was broken. They won't send out the damaged piece but wanted me to repackage and courier the entire shipment back to them. They'll reimburse costs but it will initially cost me £77.00 to get the damaged shelves back to them. If your Northcote shelves arrived damaged, this would happen to you too. Very unfair returns policy. Steer clear and go elsewhere if you care about good customer service.Sorry to be the bearer of bad news...
Itsjustafleshwound, did they ask you to send the whole lot back to them or will they send you the missing piece. Aren't they just rubbish. You spend stacks of money and the they treat you reallly shoddily. My instructions were bad too. I wish I'd not bothered.
Good news! As of today they are changing the policy and will now collect broken, damaged or incomplete articles that have been delivered by their courier. HelenMumsnet, I think you contacting them may be behind this but thank you so much. A team manager phoned me today, after getting my letter this morning and she agreed that it had been a badly thought out policy. I still feel cross that the last week has been taken up with this but atleast they finally listened and actually changed a policy! So technically they now have good products and a fair returns policy. You still have to do it yourself if you change your mind but that's absolutely fair enough. They are collecting my shelves on Friday. I shall give them a second chance with the £30 voucher they're giving me. If I could work out how to put a smiley face at the end of this sentence, I would! Oh and the Manager said they would look at the instructions and see if they could come up with better ones; Lazarri ones are no help whatsoever, so that's good.
I'm not keen to buy from them after hearing all these negative posts and the fact that you have to spend money to speak to them on their 0844 number. Ok they've sorted it out now but you shouldn't have gone through that in the first place. Now I have looked GLTC has a lot of complaints online. reviewcentre.com gives them 1 out of 5.
We want their products but if their unreliable then it's more hassle than it's worth and as you say there not a budget brand.
I wouldn't buy anything big from them now I wouldn't risk it.