"When it comes to school shoes we've done our homework - order online and collect in store" er.... why? Why wouldn't you want them delivered to your home? What's the point of that? And isn't their whole thing with kids shoes how important it is to get them measured? Mind you, I dont shop there anymore having caught their so called "expert" fitters out several times...
That's why they say 'delivered to store'. They fit them for you and if they don't fit then you don't buy them. So why not go to the store in teh first place?? Or even better, avoid Clarks alltogether and go to a nice independent shop to buy better shoes fitted by nicer and more competent staff
do you have to pay when you order ? Clarks so rarely fit dd that I'd order several sizes/styles for her to try as they never have them instore normally.I guess this is in response to Startrite going online.
you don't pay in advance afaik. it means you get the selection you want in the sizes you need and can get them fitted in store.
as for addrressing the problem of not having enough choice in store in the first place. imagine, if you will, the number of different style of shoe they stock. then times each style by each different size, then again by width. and then of course you'd need several because someone might come and buy one and there wouldn't be one for the next person... you just can't stock that many shoes. most shops just don't have the stock room space to have every single shoe in every single size unfortunately.
I did this, but when I went in to get the shoes they were awful. (They were brown, but actually looked dirty, like they were really old not brand new). Anyway got a different pair and confirmed very clearly that I didn't want the original ones that I'd ordered. They were fine about it.
So why have I since received a further six texts/emails advising me that the shoes I ordered are in store? It's put me off TBH.
Yes, it's because when you go into a Clarks shop they're very unlikely to have your preferred style available in the size you want, unless you pre-order it. Whenever I've been in they've had only 2 or 3 styles to choose from in my dd's size (and they don't have wide or narrow feet).
I pre-ordered some shoes for dd2 a while ago, but alas she refused to have them because they weren't pink so we ended up buying another style instead!
Having said that, I would prefer to have shoes delivered to me at home because I don't trust Clarks fitters to fit shoes any better than I can fit them myself. On several occasions my dds have had blisters and/or bleeding from 'properly fitted' Clarks shoes.