m - Are they a reliable retail site?
I've heard a few things about other online baby sites and was wondering if anyone has had any experience, either good or bad, with Preciouslittleone.com?
I really like the Babystyle Oslo cot bed and these guys have it for a lot cheaper than most.
Thanks for feedback.
Yes, I have used them for 2 biggish purchases and I found them really good, fast delivery and really good price-wise. Had an issue with a car seat I bought( not their fault as it was sealed in a box) and they arranged for it to be picked up and swapped really quickly, they bent over backwards!
I used them quite happily at the start of last year.
Yes they r good, i feel sorry for online retailers, after all the bad press that the likes of twoleftfeet etc have had. I think we should put together a list of recommended sites that we have used. My recommendations are:
I would be careful with precious little one..
I ordered a pram from them last yr, it arrived damaged. I advised them and it took me ages to finally speak to them by phone and they never responsed to my email.
I returned the pram as advised and they made me wait for a full refund till the pram had gone via their inspection guy and then via the pram manufacturer....
I ended up going via citizens advice who supported me and advised me what the tell PLO.
It took about 2 weeks of too'ing & fro'ing till my money was finally refunded, and they admitted I was in the right and that I shouldn't have to wait...they said the problems had occured as they were in the process of changing their return procedures to make it problem free for customers so they didn't have to wait around like I did.
Hmmm...no idea if they are better BUT I didn't have a good experience with them.
I found it easy to contact them prior to placing the order then it was a nightmare.
I found it easier to send the same email billions of times. Think they got fed up of me tbh..
IME,kiddicare are brill...tbh never heard anything bad about them.
Oh BTW, with precious little ones I found staff rude.
I have nothing but good things to say about preciouslittleones. They have been very helpful, and no probs with two big purchases. Would def recommend.
Horrendous customer service. Having used several baby websites, I thought they would be ok also but NOPE. Car seat ordered in June for Jully delivery, by September and several chases we asked for a refund but as they REFUND YOU THROUGH PAYPAL, PAYPAL TAKE A FEE AND THEY SAY "TOUGH LUCK".
Tried to get them to refund the paypal fee and they say, not their problem as paypal dedcuted it.
Stated not in terms and conditions as says you get a FULL REFUND - had email now saying won't refund it.
Seems to me that as the order is cancelled, they don't care about retaining any goodwill.
BEWEARE IF NOT IN STOCK DONT ORDER AS IF YOU CANCEL LATER YOU GET BACK LESS THAN YOU PAID THEM AND THEY TAKE THE MONEY STRAIGHT AWAY rather than waiting to charge you when they get stock.
Asked customer services manager if I could speak to her boss and she said no and to write in.
Lovely attitude - very upset and will never ever use them again.
I found Precious Little Ones as the worst online site that I ever dealt with. I ordered the Babystyle Oyster travel system from them online in august as my baby was due in mid October. The reasons for choosing them were twofold: a) slidely cheaper than other stores and b) the delivery was due within 7-14 working dates from the order date. However, though the company was quick to get payment for the order on the same day that the order was made, the delivery was being delayed. I tried several times to call the company but always the telephone was engaged. Emails were rarely answered - though I did get an email two weeks after the order that said that the delivery was indeed within 7-14 working days. But nothing was delivered. Again more attemps to phone the store and again the telephone was engaged. I ended up writing to the MD complaining and someone from customer services replied promising to deal with my case. In mid october part of the order was delivered - better than nothing with the promise that the rest (carrycot) would arrive in early november. Despite this however in early november - by this time I gave birth and was very busy with my new baby - I received an email that said that my order was complete and nothing else was to be delivered - that is the carrycot was not part of my original order. Unfortunately I had no way to prove it as I did no print out what my order should have included. I spoke to the customer services manager who acknowledged that there were communication problems internally. I was given 10% of my payment back as a compensation. But certainly this was not sufficient to satisfy me. I did not find the customer service manager or any of the other staff sympathetic, intead I found them rude and will not recommend this store to anyone. The whole experience left me very distressed.
Have personally had problems with them. All fine when the purchase is ok but terrible customer service and communication when something goes wrong and a real unwillingness to do anything about it.
ohh, i just wish i'd read this thread before!!
I am so upset with this company, they sent me a single buggy when i ordered a double! now they tell me the double seat is out of stock..
I am so angry, they were rude and unhelpful too on the phone & don't answer my emails.
Paid so much for a bloody pram i can't even use..i have to wait for the stock to come in? wtf
I bought a brand new buggy in their January Sales and was delivered as promised. Havent had a problem with the buggy yet and therefore have not dealt with their customer service.
DON'T ever buy anything from preciouslittleone! The customer 'service' is terrible. The staff are rude and unhelpful. They promise to call back and never do!
One of the customer service 'manager's' actually HUNG UP ON ME! I was in no way rude to her. I was assertive and stated that the way they were handling my faulty carseat order was unsatisfactory and she hung up! - Very unprofessional!
Horrendous company - steer well clear.
The best online baby and child retailer is Kiddiecare- they're brilliant.
I Preordered a maxicosi pebble in a limited edition colour, arrived 2 days earlier than they recommended and they price matched + 5% of the difference if I remember rightly. No complaints from me regarding preciouslittleones.
Join the discussion
Registering is free, easy, and means you can join in the discussion, get discounts, win prizes and lots more.Register now
Already registered with Mumsnet? Log in to leave your comment or alternatively, sign in with Facebook or Google.
Please login first.