Talk

rant rant rant <<grr grr grr>>

how old is your machine then?

has a 12m manufacturers warranty.

its about 2.5yrs and we took an extended warranty out on it and everything

why isn't that covering you then, you shouldn't be paying if you have ext.wty?

correct you shoud n't be paying!

I totally agre re Hotpoint - service is awful - I bought snazzy aluminium f/freezer and had nothing but hassle with it from day 1 (day 2 actually) and they would n't change it!

Only lost contents of freezer 3 times now!

the warranty has run out, it was only 2yrs worth and of course we're now past that <<double grrrrr>>

God, yes, I would never buy Hotpoint again. Ours go wrong all the time (though the £80 call-out/fix thing worked for us - mad bloke though).

But there is a wealth of info on the internet btw. Dh has fixed our washing machine twice by googling error codes...

service is bad, i ordered a replacement part and it never came, took asolutely tons of calls to get the item re-credited to my account. got it on ebay for half the price in the end.

I agree dizzydixies - they are appalling for repairs and appointments. We spent nearly £400 on a washing machine in September, within 3 weeks it had gone wrong and no appt for a week! I bought a cheapy one as couldnt be without one that long and stored the Hotpoint one. It was repaired and went wrong again twice (the drum split) so even though it's repaired i have a £400 w/m sitting in the shed and use the £169 one i got and its so much better.

Will NEVER buy hotpoint again.

they really are diabolical - surprising there has been no Watchdog expose etc on them

herbietea you've been lucky then but shall add Bosch to list of brands to avoid

i also have to completaly disagree,
we have washing machine/tumble dryer and fridge which are all hotpoint,
i love ours,never had any problems,
we also have extra cover which covers all repairs for £13 each month for all 3,
had to phone once for a spare part and customer service was great,got the part straight away,

sarahx

My mum has had her hotpoint washing machine for 25 yrs. Never needed customer service.

We've just got a reconditioned one.

Chap who sold it to use says that he won't recondition any newer models (of any brand) because they are not made to last.

well OrmIrian as pleased as I am for your mother I hope that you never DO need customer services as they are appalling

my email to the CEO in Italy seems to have worked, I've had all my money refunded and an apology with regards to their shitey customer services

I second that Hotpoint are utter shit - had a nightmare with them a couple of years ago.

Just so you know they are part of the Indeshit group so avoid them too

tweetle - you need to email the head of the company in Italy

had a whole load of shit wioth them, meant to do it but you know what its like, just lost the momentum what with a newbaby and all - bastards!

Sorry but I disagree too - w/machine t/drier fridge & freezer all hotpoint. Ordered a spare part for the t/drier about 2 mnths ago - was cheap did the job and arived within 48hrs. I admit I did have a disagreement on the phone with the woman I was ordering the part from because she instisted it was a bearing when it was actually a bush, but I can't really hold that against them

My old hoover w/machine on the other hand is a totally diff story - avoid at all costs!!

its not the machines I've had problems with - it was the customer services

what are the CEO's details? You never know I might be able to get my £600 f/freezer replaced as it had broken 3 times and I have lost all freezer contents that many times too. If you could CAT me copy of complaint letter too that would be very helpful. Thanks