Please note that, when calling House, your calls may be monitored and/or recorded for your security and to further improve our customer service to you. We may use your information throughout the Centrica group of companies, including British, Scottish Gas and One.Tel, to send you information that may be of interest to you. Please advise our staff if you would prefer not to receive this information.
We recommend using our secure messaging facility, as this offers security of data. If, however, your browser cannot display the 'email us' page, please note that the email address below is NOT secure and you should NOT send us personal data via this address.
Should you need to send us any documents that you're unable to send via email, you can fax us. Our fax number is:
0845 604 0304
Calling from abroad
If you live outside of the United Kingdom please call us on:
+44 113 382 1022
Write to us
If you wish to contact us via Royal Mail about any of the products or services offered by British Gas or our partners, here's our address:
You can also contact Energywatch if you can't resolve directly with company. It took Scottish Power 4 years to send us a gas bill despite being our electricity supplier too & billing us within 6 weeks of entry date. Energywatch fought our case & we got 35% off the bill.