Our new bathroom cabinet looks like a smart storage unit, but cleverly conceals all your laundry waiting to be washed. The cabinet features two shelves, perfect for bits and pieces, and a front that hinges outwards to reveal a generous 51 litre laundry compartment. High quality wood construction with a damp and water-resistant finish. H107cm W45cm D35.5cm."
Is it not high-quality wood construction then Carla? It looks really nice, what a shame - can you send it back?
It's made of chipboard or MDF or something - when you try and screw the back bit on the 'wood's' so thin that the nails just split it. It's also full of holes that have been filled in. I could live (just) with that, but the bl**dy thing won't even fit together!
It'll have to go back - I just couldn't face looking at it. Trouble is, dds happily spent yesterday afternoon breaking up all the polystyrene that it came packed in. Anyone know how you can arrange for a courier to pick something up from a private address? Bet that costs an arm and a leg too - grrrrrrh!
blah blah So, to return an item:
4 Finally detach this form and include it in your parcel with the returned item/s to the address at the top of the page. Retain the order summary above for your own records.
You're returning it because it's no good though, not because you didn't like it after all - the onus should be on them to arrange. I once bought a TV/video stand where the drawer wouldn't assemble because it had 2 left sides instead of a left and a right - it was picked up by courier - mind you that was a standard mail order catalogue like GUS.
Anyway I would ring them and tell them it's crap and that if they don't arrange to collect it you'll be on to Trading Standards for misrepresentation.