Hi, I ordered 2 DVDs from play.com last week. I received a confirmation email for these 2 items only but recieved a further 3 items that must have still been in my basket from last year that I didnt buy.
I have now been charged £44 for going over drawn with my bank as they have taken the money for the 3 items I didnt want.
They are saying it is my fault for not noticing but they werent in my basket when I paid and I didnt get an email of confirmation.
Any ideas where I go from here? I want my money back, them to pay to get the items back to them and for my over draft charges to be refunded. Anyone else had problems with them??
I've only ever had very good experiences with them - find DVDs and CDs posted very quickly, books a bit slower but still on a par with amazon I agree - if the items were in your basket when you checked out, I can't see how that's their fault? Although you should have had a confirmation - are you sure it's not in junk?