Just wanted to pass on my experience with this company to see if anyone else had similar experiences
I ordered a product from them but only later discovered hidden away in the small print that items take up to 28 days to be delivered (I appreciate that this oversight was my fault) - they took my credit card payment immeadiately though
After 28 days I spent 2 days constantly trying to get through to them by phone and eventually emailed them to cancel my order and refund my credit card after 31 days
10 days later I got an email saying my order had been dispatched and it's since arrived
Unfortunately I'd already bought another one in the meantime !
Luckily for me the item I ordered was 'only' £30 so I'm not massively out of pocket but wanted to pass this on to see if anyone else had had similar experiences ?
They're a nightmare. There are a lot of threads about them. It took me over 6 months to get a refund after ordering something they claimed to have in stock but did not. They then kept telling me it would be in shortly but it never was. I can only assume that they deliberately do this to get your money into their accounts earning interest (which I think is fraudulent).
They have such a terrible reputation that Watchdog even investigated them in 2006. Amazingly my order with them went OK (except they left £1000 of goods unsupervised on my doorstep after delivering them at the wrong time - luckily they were too heavy for anyone to bother stealing).
A couple of years ago I posted a review of twoleft feet on reviewcentre.com (the usual story - no product, no refund). I've just been emailed by reviewcentre to say that all twoleftfeet reveiews have been removed pending a complaint
Perhaps at last something has happened?
I ended up with a spare item too - sold it on ebay.