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Dyson broken bits ... can you help .... ?

(10 Posts)
crystaltips Thu 10-Feb-05 12:37:40

On the back of the thread I started earlier in the week - I have a specific dyson problem and judging by all the responses earlier - I am hoping that you might be able to help ....

I have a DC07 - Animal thingy.

The brush has stopped working - and when I opened it up to investigate - the broken elastic band fell out ... there is nowhere on the website ( that I can find ) to replace this ....

The ironic thing is that following recommendations I sent off for the warranty - but the forms have not come through yet ....

Advice please

Titania Thu 10-Feb-05 12:39:55

ring them up. when a bit broke off mine they sent me a new one free of charge. But i have had nothing but trouble with it since ive had it....damned dyson....will never get another one!!

crystaltips Thu 10-Feb-05 12:41:35

was your's still under guarantee ??
Mine was bought just over 2 years ago ...

Titania Thu 10-Feb-05 12:42:20

no it wasnt

fee77 Thu 10-Feb-05 13:05:27

Have you looked on e-bay? I don't know what bit you mean, but we got a new handle there, and it was a lot cheaper!

misdee Thu 10-Feb-05 13:08:47

go to local hardware type shop, tell them the belt has snapped on your dyson (take make and model number) they should be able to get you a new belt.

reminds me, need to order a new handle for mine.

crystaltips Thu 10-Feb-05 14:11:50

BUT - Not too sure how to replace the band - if and when I do get a replacement

charlie01 Thu 10-Feb-05 14:17:50

My band thing came off and I couldn't get it back on again without it making that awful banging noise. I rang dyson (even though I had no idea where my receipt was and it was about 3 years old!) and someone tried to help me over the phone, I couldn't do it so they sent someone out and a very nice man put it back on for me. Was very easy to do though so I felt a bit stupid! Plus even more embarrasingly I had just finished a degree in engineering!

So don't worry even if you cant do it they will help you!

sansouci Thu 10-Feb-05 14:27:05

Yes! Yes! go to Dyson website uk (google it) and order spare parts. Free (I think) if vacuum still under warranty. This is what I did for mine & is like new. Still hate nasty green & purple colours, tho.

Peckarollover Thu 10-Feb-05 22:08:48

My belt fell off a while ago and I found full instructions on the website to replace it.

Go to the model and I think it has a step by step problem solver - it runs through all possible problems and the belt bit is in there somewhere.

I got two belts in my local hardware shop and managed to get it on easy enough and it is now picking up like new again!

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