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Great customer care from Phil & Teds - E3 Explorer

(1 Post)
jenkel Fri 04-Feb-05 15:51:38

I'm so impressed with their customer care.

We have had E3 Explorer for just under 1 year. The zip that holds the parcel tray/footrest has broken. Probably has something to do with the fact that dd1 keeps trying to sit in the parcel tray instead of on the seat. Anyway, sent them a email asking them if its possible to buy another one and they have just sent me one free of any charge all the way from NZ.

100x better than when I was trying to get problems sorted out with Mamas & Papas.

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