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Letterbox cataloguedelivery times

(4 Posts)
seeker Fri 14-Sep-07 14:44:35

I ordered some personalized pencils from Letterbox on 18 August. The catalogue said allow 28 days for delivery. They haven't shown up. I emailed yesterday and have just had a reply saying that they had had a lot of orders and "hoped to dispatch my product sometime next week" Is this a bit rubbish, or am I expecting too much? Have I been spoiled by all the overnight deliveries I've had from internet shopping?

SlightlyMadSweden Fri 14-Sep-07 14:46:32

Personalised delivers always take longer, and ordering on the 18 Aug I bet they did have a rush as a result of school returners. If they say 28 days they should deliver in 28 days though. I would give it another week before getting particularly wound up as it is only just 28 days, in fact it isn't quite 28 days yet is it?

SlightlyMadSweden Fri 14-Sep-07 14:47:11

Ignore that last comment - I was assuming 28days in a calendar month [duh]

seeker Sat 15-Sep-07 10:00:57

Letterbox have just offered me an apology and 50% off the cost of my order - fab customer service after all!

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