Bought a fridge freezer last year so its still under warranty. It started going wrong down last week but the earliest they could get anyone out was 17th Sept. Iasked for them to call me if an earlier appointment became avaiable and they said yes. DH then called on Saturday and they told him that if an earlier appoinment became avaible someone would call (so wasn;t that already in place). anyway this morning it completely gave up and I called them again and they can now get someone to come this Thurs (well why hadn;t anyone called me?), however if he doesn;t have the right parts they will need to be ordered and there is no guarentee how long that will take, however they will not loan us one in the mean time or pay for us to rent one.
I will never buy anything from hotpoint ever again!
Who did you buy from, your contract is with them . Call and reject the goods as of unsatisfactory quality (the Consumer Direct site will give you the legal wording). If you accept the repair now and it goes wrong again you may not then be entitled to a new one.
I've just spoken to consumer direct - very helpful. They've advsied talking to Dixons (I tried them earlier and they fobbed me off to Hotpoint - will try them again in a minute) am now on hold with the finacne company.
no joy with Dixons really - just wanted to fob me off to Hotpoint again, however they did say that if the product is not repaied within 28 days of making the first call I am entitled to a replacement something to do with a breach of repair order or contract (or something like it anyway!) so only another 2 weeks to go - not much good in the mean time though.