I had a free trial for a month last year, then took up a 'special offer' for a year's subscription.
Last month they took £140 out of my bank account, as the subscription had expired.
They did not contact me to ask if I wanted to renew; they did not contact me to say that my current subscription was due to expire.
I contacted them, telling them that I did not want to renew my subscription, and that I wanted my £140 back.
They said they could only give me 11 months worth back, as they needed one months' notice - there was no mention of this on the original contract I signed online. In fact it specifically stated that I could cancel at any time.
I did not have any items of theirs, as we had stopped using their service several months ago.
But they then claimed that we still had two DVDs, and took £40 from my bank account to cover the cost of the lost items.
Luckily I had sent the last items back with a proof of postage, so I sent that to them.
This was several weeks ago, and I still haven't had a refund.
I am currently claiming the payment back through my bank.
Each time I contacted them, I got a different response from a different person.
Sorry for the extensive rant - just wondered if anyone else had found this company as irritating as I have, and whether their dubious business practises are widespread.
Have to say that I have found them great. Had no problems at all - unlike other online dvd rental companies. Turn around of dvds fast. One company I used took about 3 days to post another dvd out. I've had a couple of problem dvds, but they've sent me 2 out as soon as I've told them a disc wasn't working.
Sounds like you've had a c**p time with them though - sorry.