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Amazon help needed!

(6 Posts)
2ofstedsin24weeksistakingthep Sun 02-Sep-18 22:51:49

DD wants to buy some coloured pencils that cost £3.25 and are an add on item. She also wants a makeup bag that costs 12.79 and a tablet case costing £7.99. The makeup bag and tablet case together cost £20.78 so over the £20 threshold to release add on items, but Amazon won't allow this. The total cost for the three items shows as £24.03 but Amazon won't release the pencils as they say the order total without them is only £11.24. It is only counting the pencils and tablet case in the total! Does anyone have any idea why this is happening? Amazon are not replying to our messages regarding this.

Katescurios Sun 02-Sep-18 22:52:59

I think the.make up bag is a 3rd party seller not sold by amazon

MyDcAreMarvel Sun 02-Sep-18 22:53:07

Make up bag will be third party seller and not prime.

GreenTulips Sun 02-Sep-18 22:53:16

The £20 has to be from Amazon rather than and indenpendant seller

Can you check?

Haggisfish Sun 02-Sep-18 22:53:16

It’s onmy on items that are marketed as being fulfilled by amazon. So the £20 has to be made up of amazon products, not third party suppliers. Does that make sense?

2ofstedsin24weeksistakingthep Sun 02-Sep-18 23:33:10

Thin you for your help, that makes total sense although I always thought items with Prime delivery were fulfilled by Amazon. Every day is a school day.

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