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"Stuck on You" - bad products, bad customer service

(5 Posts)
starkfraser Tue 11-Nov-14 10:02:07

My experience with "Stuck on You" has been time-consuming, frustrating and shambolic. I had to send three detailed emails to them before they finally accepted the school name labels we paid �50 for didn't stay stuck, admitting "I can clearly see that the Iron on Labels are not up to our usual standard". They offered to replace the product; I wasn't happy with this so they then "put in a request that the Iron ons from both value packs be refunded today". After no further contact, I received a refund for �25 instead of �50.

JimmyCorkhill Tue 11-Nov-14 22:58:37

I was just saying to my DH today that our Stuck On You iron on labels were crap. So I'm no help to you but I agree with the poor quality.

starkfraser Sun 23-Nov-14 09:57:38

Following this posting, "Stuck on You" replied again to me with "My apologies for the confusion, I wasn't aware that there was an issue with your vinyl labels. As our previous correspondence has only been in regards to the Iron On Labels. I have forwarded your details to our accounts team to refund the remaining �24.98 from your order, �49.98 less the �25.00 previously refunded. "
11 days later, still no refund. This company are utterly hopeless in every respect; steer well clear.

noblegiraffe Sun 23-Nov-14 10:00:48

That's a shame, I got some iron on labels and some stickers from them a year ago and the iron-ons are still firmly fastened, never had one fall off.

Maybe a bad batch?

starkfraser Sat 29-Nov-14 15:39:03

In the end, after several weeks, they gave me my full refund.

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