I agree it might not be primary education , but there are plenty of threads on here that aren't purely education (e.g. birthday parties), so why so harsh with OP? It could be a n honest mistake as it is about primary aged children.
Some children do have skin issues that aren't severe enough for prescription cream, but do need moisturisation. Mine had mild eczema and needed creams in the winter months so m they didn't get to the stage of needed steroid creams.