To start, sorry this is a long one. I made an official complaint to the Head/Senco as I had had no response or acknowledgement from them for over 2 weeks. My complaint is below.
After this I have included the response from the Head. This was so rude, I and everyone else I have given it to has been shocked. Any feedback to where I go from here would be very much appreciated. Thank You.
Please give details of your complaint.
No acknowledgment or any response to email dated 22.9.14
What action, if any, have you already taken to try and resolve your complaint.
11.9.14 - Meet the teacher for daughter in class 3. Explained to Miss class teacher that I had a report for daughter due and could I have her email address to send it to her and Miss Headteacher (who I was told) had taken over the SENCO role.
22.9.14 - Email sent to Miss class teacher and Miss Headteacher/ senco asking them if it would be okay for us to have a meeting with Betty's specialist dyslexia teacher whom she see's once a week. Email copy enclosed
Dear Miss class teacher and Miss headteacher/senco
I enclose a report written by who is a private consultant dyslexia specialist. She has been seeing daughter since February once a week at home. Would it be possible to have a meeting with you both, myself and to discuss its findings, any questions, and how best to help Daughter collaboratively in school? is free after school on Fridays. I understand that Miss headteacher has currently taken over that role.
Many Thanks.
1.10.14 - Note written in contact book for Miss class teacher, asking her if she and Miss Headteacher/ senco could respond to my email.
2.10.14. - Miss class teacher informed me that her email was no longer working and she has not received the report. She reports that she has spoken to Miss headteacher/ senco and I need to go through her.
2.10.14. - Went to the office and spoke to office and asked her if Miss headteacher / senco could give me a call. I said that my mobile number would be best to reach me.
3.10.14 - Email sent to the office, copy here.
Dear Office.
Please could you print out a copy of this report for Miss class teacher as she does not have a current email address that is working. I am unsure as to whether to go through yourselves for a meeting or whom to ask as I have not had a reply from either person regarding my original email sent on the 22nd of September. Many Thanks.
6.10.14. Went to the office and spoke to office. Explained that I have not received any phone call or email. She replied that she would look into things and would need to speak to colleague .
7.10.14. Went to office and spoke to colleague. She reports that the report I have sent about daughter has all been sent out to Miss class teacher. She states that Miss headteacher/senco has been busy today but that she will remind her to give me a call.
8.10.14. Went to office. Asked if Miss headteacher/ senco was free. I was informed that she was with a parent. I asked how that parent managed to get in to see her? She replied that the parent was called in for the child's behaviour. She reports that she forgot to speak to Miss headteacher/senco yesterday, but she will email her to remind her.
8.10.14. Spoke to Miss class teacher. She reiterated that I need to go through Miss headteacher/senco and that she has not received any report for daughter. She said she would speak to Miss Headteacher / senco.
What actions do you feel might resolve the problem at this stage?
A date for a meeting between parties, or acknowledgment that this is not achievable with current time constraints placed on the Headteacher and a meeting should go ahead without the SENCO .
REPLY
With reference to your formal complaint of ninth of October regarding no acknowledgement or any response to email dated 22nd of September 2014.
Miss class teachers personal email address no longer exist as she was asked to delete it as quite rightly, she realises soon as you had been given this parent should not have request personal accounts. This class teacher informed you of this action therefore she would not have received your email to respond to.
Your same email to myself remind my inbox within the timeframe of 14 days as above. Having read the email but not the attachment is very hard and pointless for all to arrange anything until this is read.
During the 14 days you query at no time you were ignored. I do not need to respond to emails personally, if my office staff are informing you I am busy, that is a fact, I am busy.
You should know that within the timeframe you're complaining about the lack of response, at the start of the school year, there was an inordinate amount of work to do and to hit deadlines. Should you wish to discuss my work load/diary I'm sure I can ask the governor to be available to do this.
At no time have I had the opportunity or luxury to sit at my desk and read, I complete necessary reading for my role in the evenings. A private tutor support around dyslexia does not work me stopping any of the above to read this, I have been and remain generally busy with no capacity flexibility at this stage the schools development. I will read the report when I can. I would imagine there are various recommendations made by the report. These need to fit within the everyday practice of the school to work for the school and Daughter.
I hope you do now appreciate that my office staff are not blocking your request to see me or for response to an email between the complaint period.
As a way forward I suggest you meet with Miss class teacher and miss head of English alongside her role as part of the senior leadership team.
I would very much suggest this is not on a Friday after school being that this is the only evening that my staff leave promptly, unless you could arrange this at 3:30 PM for no longer than half an hour. The next Friday that both are free is 14 November 3:30 PM due to an inset, half term and school disco where staff help.
In the meantime daughter as discussed with teacher, continues to work hard, is on target with both her maths and writing (unusual for a dyslexic child) and only one sub level below for her reading. She is happy, enjoying class and school and all that this office which is great.
Your sincerely Headteacher
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Advice please on what to do next.
13 replies
spicemum123 · 06/11/2014 10:59
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