DS has been going to his pre-school for about a year. When he first started we were paying for his sessions before his free ones kicked in. DP had to give up work and we got into arrears which we are paying off. Whenever we have spoken to the 'manager' about it, she uses no discression at all and makes sure that every other parent around can hear her talking about our finances. She also pins peoples receipts onto the notice board for all to see.
Aside from that, I have seen her being rude to various parents, including a friend's DH who popped in to see his DD on his way to work to say hello and was asked if it was urgent and then looked at in disgust as if he had no business being there.
I've seen her pulling a little lad quite roughly by the top of his arm from her office into the nursery.
DS has had lots of bruises and grazes etc and not once have we had an accident book to sign or anyone tell us what happened. I know they can't see everything but it feels like a lack of due care. Yesterday he came home in completely different clothes - even underwear and shoes - dp didn't notice but no-one told him what happened.
Yesterday whilst we were all waiting to go in (sessions start at 9:15 but all day-ers are already in) she came out of the office and said on her way out of the door "Is anyone free to hang around for a while until I get back? I've got to pop out and it'll mean we don't have enough staff so if someone could hang around that'd be great" and went!
I know from years of working in nursery/pre-schools that you can't do that! If there is someone leaving the room that means it's not the right ratio then you cannot leave that room until someone else comes in. And to ask the parents to do it?! Is it just me or is there a need for a complaint?!
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Would you write a letter of complaint about this pre-school?
17 replies
zephyrcat · 09/07/2008 14:10
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