I have a terrible relationship with the owner and manager of our two site nursery. Six days into my toddler being there, she insisted we meet with her to discuss his 'adult language'. He was struggling to settle in and said things like 'don't criticise me' to carers. We didn't know why but asked her to monitor. Instead she suggested something a bit mad - 'getting someone in' - from the local authority's inclusion service to 'observe' our son. I called them and they said that would never happen. They have a really tight remit to only observe children once a single service request has been made by a doctor or health visitor. They said they would 'reeducate' the manager of our childcare setting about what this service was.
We took our son to the GP anyway. He said he could see no evidence of any problem, but asked that the nursery manager send him written observations. This eventually happened after some pushing by us. The observations were mainly incidences of my son using slightly odd language, but devoid of context. Peppered throughout were insinuations that I am a bad parent. It was written that I had 'refused' assistance from the LEA inclusion team - even though this is not an option in this case - and a cute little phrase about how my son is 'much calmer when he is brought into the nursery by dad'.
Since then, there have been two incidents of my son being sent home 'sick' for 48 hours (causing chaos with our jobs) when he does not appear to be sick. The nursery manager has refused to entertain the idea of us taking him to the doctor, and agreeing to let my son back in if GP agrees he is not sick (we would, of course, always stay home if we felt he was unwell).
My son, who is vegetarian, had two runny poos one day this week and was sent home with alleged d and v. He didn't seem unwell and there was no more runny poo, although he told me he ate fish at nursery -as he is vegetarian this likely would have upset his tummy.
I emailed nursery suggesting this was the case. The response was horrific. It ranged from insisting he hasn't eaten fish, to a long ramble about how my child, in the care of this nursery, has improved so much from the 'angry' child I originally presented them with almost a year ago, to an accusation that I have 'verbally abused' nursery staff.
The above accusation is based on my complaining, in what I was keen to do in a quiet and polite voice, that child was not sick and should not be excluded for two days.
This all happened just a few days after we had an email from the nursery manager alleging our son has been talking about being locked in his room (even though this has never happened to him and he doesn't even have a lock on his door).
We are at a total loss about what to do. I suspect the nursery manager was humiliated to have been called out (perhaps) by the LEA inclusion service after parading herself in front of us as a 'bit of an expert' re son's alleged behaviour problems.
My son actually adores this nursery. Aside from the manager the staff are wonderful. Food is great. Atmosphere Is happy. Activities stimulating. Staff turnover quite low. I don't want to pull him out. But I am becoming frightened of the manager, who may be vindictive.
Might she have valid reasons for her behaviours? How could I improve the relationship? I'm a senior manager in a very well known company, have many great relationships, and part of my job is to smooth out difficult HR situations. But I am totally stumped by this.
TIA!
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Issues with nursery manager
8 replies
Banana3 · 25/01/2017 23:17
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