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are doctors receptionist trained to be rude

(30 Posts)
natharley11 Mon 28-Jul-14 08:39:50

I wonder if they are told to be like this. I rang for an appt on advice of midwife. To be told by rude receptionist that I don't need an app . Eventually put a call back for a doc when insisted that being 14 weeks and suffering hyperemisis and no food staying down and severe headaches

Ok finished ranting now x

SassehMonsta Mon 28-Jul-14 08:43:12

no idea, but I hve been on the phone trying to get an appointment for 40 mins with just the ring ring in my ears.!

natharley11 Mon 28-Jul-14 08:47:20

I was on hold for 30 min trying to get through. Most ones I spoke to been nice but this one omg im going on midwife advice not hers

Groovee Mon 28-Jul-14 08:47:28

I reckon there is some sort of receptionist school, where they get hypnotised into believing they are medical experts. If they can't get me an appointment, I ask for a telephone consultation and normally get that instead.

Hope you are feeling better soon x

ivykaty44 Mon 28-Jul-14 08:49:08

Just ask for there name and say you will give there name to the midwife if anything goes wrong...

Madamecastafiore Mon 28-Jul-14 08:52:32

No they aren't, our ones are lovely.

TheTravellingLemon Mon 28-Jul-14 08:52:33

I once had the most bizarre conversation with a GP receptionist, it went something like this:

'Good afternoon Mrs Lemon, I'm calling with the results of your pregnancy test. '

'Oh, ok thank you. Was it positive or negative? '

'What were you hoping for?'

'Err, sorry, am I pregnant or not?'

'Do you want to be? '


'Do you want to be pregnant? '

'Can you just tell me?'

'Not until you tell me what you are hoping for'

'Really? You won't just say positive or negative? '

'Not until you tell me what you are hoping for'

'Ok. Negative'

'Congratulations Mrs. Lemon, you're not pregnant'

<hangs up>


natharley11 Mon 28-Jul-14 09:09:00

Thats wierd I don't think they meant to do that.
I got call of doc to go back in at half ten anyhow
But was soo annoyed she not a midwife doesn't know what hyperemisis is like and was just sighing like thought was a drama queen x

Lalalax3 Mon 28-Jul-14 09:13:25

My mum certainly wasn't.

natharley11 Mon 28-Jul-14 09:14:39

Maybe just this woman she was horrid x

ohthegoats Mon 28-Jul-14 09:16:17

They are trained to be obstructional it appears. Asking you what's wrong etc... well, I don't really want to tell you, I don't think being a part time worker with a background in local council admin gives you the qualifications to diagnose whether or not what I have is serious, please can I see the person who spent 7 years at medical school?

Idontseeanyicegiants Mon 28-Jul-14 09:21:51

No, no they're not.
Can't be arsed to go into the whole thing yet again but for some reason I get drawn to threads slagging off a whole group of people trying to do their jobs while dealing with being the middle man between arsey doctors and patients...
You got a bad one today by the sound of it I worked with one who would have been similar, she was a cow to her colleagues as well but most are just following the rules as set down by the practice manager or senior partners (should put that as a sticky at the top of each topic..)

thenightsky Mon 28-Jul-14 09:26:29

What Idontseeanyicegiants says. I'm a medical PA to a Consultant and I often get thank you notes from patients for my kind and caring attitude on the phone. However, some colleagues leave me open mouthed when I hear them on the phone to patients shock. Invariably they are the ones that are bitches to work with too.

weebarra Mon 28-Jul-14 09:27:07

I used to do this job during uni holidays. You get stuck in the middle between the medical staff and patients and it can be very stressful. Most of the receptionists I know would not intentionally be rude - some patients can be downright abusive.

Idontseeanyicegiants Mon 28-Jul-14 09:32:34

Have to say though that the pregnancy test conversation sounds weird! She must have been worried about saying the wrong thing and upsetting you, I hated giving test results out over the phone, much preferred it face to face.

natharley11 Mon 28-Jul-14 09:47:07

I completely appreciate that not everyone is that way but she seemed intentionally rude and interrupting when I was speaking . I am just glad that I got an appointment

Idontseeanyicegiants Mon 28-Jul-14 09:49:32

I bet her colleagues don't like her either, I know that sort well thanks

ToffeeMoon Mon 28-Jul-14 09:53:41

I have sat in amazement at the doctors observing people arguing the toss with receptionists about getting an appointment the same day, or getting a repeat prescription (that they forgot to hand in) printed and signed for them instantly or demanding test results that the surgery simply hasn't had back yet...etc I think they must deal with so many people like that that it's hard to switch out of defensive mode when dealing with the other 50 percent of patients who are probably quite polite and normal.

Most people who r

Staywithme Mon 28-Jul-14 09:54:30

Most of the receptionists at my clinic are very professional and some of them are wonderful. There's only one that I have had issues with. She's the oldest and is very patronising, condescending and bossy, or at least she was. grin I had to order some medication and she was huffing and puffing because she didn't recognise one of them then started complaining about how difficult I was making her job! How she had enough to do and could I not order through the prescription line? I explained that I usually order when collecting my husband's fit line. More big sighs and I swear she was enjoying trying to loudly embarrass me in front of the younger staff and patients.

Finally I looked her straight in the eye and asked, loudly enough to be heard, but very controlled manner "would you like to swap places with me?"
Her, looking taken aback - "pardon?"
Me - "If you think it's tough looking up the tablets my husband needs! I'll sit there and you can go home and look after my husband."
She was about to bite, but saw the look in my eyes, stopped herself and quietly said, "no, no, you're alright".

On the way out, one of the other staff, was putting posters up, coughed, smiled at me and winked! grin Since found out she has a reputation for being arrogant, but has been totally professional with me since. grin

ToffeeMoon Mon 28-Jul-14 09:54:31

Most people who ring the doctors, I guess, want their query handled instantly and it's just rarely possible.

Staywithme Mon 28-Jul-14 10:06:39

I must add, I'm not long off the phone from my client and the young receptionist was lovely, which is the usual.

The doctor called me back, took time to discuss my husband's needs and couldn't have been more caring. This is the fourth time in two weeks and I'm constantly apologising for bothering them, but they always tell me not to worry and phone again if I need them.

For the 90 percent of receptionists that are professional, patient and kind.
thanks and for after a day off putting up with awkward patients wine

Staywithme Mon 28-Jul-14 10:07:16

Clinic NOT client confused

natharley11 Mon 28-Jul-14 10:14:35

I just feel in a doctor surgery dealing with sick people some compassion can go a long way x

vickibee Mon 28-Jul-14 10:19:02

I find going in face to face works better than phoning, it is much harder for them to be rude/obstructive and you usually get a convenient appointment. I smile at them and grin and that normally works. Also some surgeries use 0845 numbers that cost a fortune if you are on hold for ages

Idontseeanyicegiants Mon 28-Jul-14 10:23:32

You're absolutely right and the majority of staff are. But slagging off all receptionists based on one bad experience isn't really fair. It's not a good job, but it's a necessary one.
I've said this on a previous thread but I had threats made against by a patient because I couldn't (not wouldn't) process a repeat prescription there and then. Would you like to be told that an angry patient knew where you lived and where your children went to school? Happened to me twice. The day I decided to quit was the day that a patient told me they would 'have my job'. My reply was that they were welcome to it...

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