I have only bought accessories from them, but no problem at all. I was after a particular foot muff in a particular colour that was out of stock everywhere and they were v helpful in taking a back order, letting me know import dates, delivery to them etc.
I have read some terrible reviews from them but they have the best prices for everything...mothercare price match so I went to them and got the same price plus if anything goes wrong with my pram I can talk to someone face to face rather than emails. I think mamas and papas also price match.
we bought a bugaboo chamelean as part of a bundle from winstanleys as the price was much cheaper, when we collected there were items missing... a footmuff and a parasol which were both promised in the bundle... i eventually got my stuff but really had to kick up a fuss. it is cheaper but i would advise to be careful when ordering bundles that everything promised is listed on your order.
I went there to look cos I wanted an iCandy. They were very helpful but went to a shop in Aughton as they smashed Pramworlds price. Going back there for Next stage of car seat as they are one of the few places here that do rear facing
Yes used them in 2010 for a bugaboo cam bundle, no problems, nice service but we don't live too far away so all of our purchasing done in store not on line. My friend didn't like the smell of her bugaboo fabric(?!) and they gave her a new one and let her keep the old one no quibbles.
Bought my Baby Jogger City Select from them about 9 months ago.Price was excellent and they were fab. There was a mix up with part of the order (my husbands fault, not theirs) and they fixed it all very quickly and without drama.
Don't buy from Pramworld! They sold me an item they didn't have in stock and send me a different item which I now have the hassle of returning!
Just before a heatwave (it reached 34 degrees!) I decided to buy a cool pram liner and cool summer canopy for my bugaboo chameleon. I checked with Pramworld to ensure it was in stock (They said it was) and ordered the items. The canopy they sent me was for the wrong pram. I called them and they said they'd check the warehouse to see if the one I wanted was available, and call me back. They never called back. I emailed and they told me my item was not in stock. Why did they tell me it was in stock? Now I'm left with no summer canopy for my pram (in this heatwave!!) and I have the hassle of returning the wrong product they sent me. I'm livid. I said they should offer me compensation for their error and the inconvenience this has caused and they said 'they don't offer compensation but will refund the incorrect item'. I should hope so!
I live near the shop and have used them, they did a great price match for me, although they did make an error when I put my order in they corrected it straight away when I realised and sent me an email to confirm. They were also really good when I was dithering over what to buy and let me put loads of different prams in the boot of my car to check whether they would fit. The shop can get VERY busy, especially at weekends, but it's usually OK in the week. I think you might be able to book appointments actually.