Anyone got any experience of Halfords customer care?

[Kittykatzen]

Just a quick question. About to burst with irritation.

I ordered 2 MaxiCosi familyfix bases for our family cars in preparation for our baby. Got a really good price from Halfords online and specifically picked this model so it will also fit a car seat for an older child and we won't have to shell out more money in a year. Usual DHL nightmare in getting them delivered but proud husband eventually got them from the local depot and in a fit of excitement installed one when I was at work (I'm only 28 weeks). Threw out the packaging.

Three days later I have been tidying up a pile of paperwork and found the manual was for an Easyfix - sure enough both are Easyfixes, only fitting infant seats.

One is intact in the packaging, so it shouldn't be a problem to return it. Not sure about the one in the car though! Anyone had experience of Halfords customer services or want to take a guess at our chances of returning it? I don't want to lose money and have to buy a new base in a year and at the very least the easyfix costs £30 less than what I have paid for. To add insult to injury the website are now offering 10% off so I would get both for £30 less than I paid in the first place!

My hormones can't take this! Sorry for rant!

[japhrimel]

Have you double-checked you didn't order the wrong one by mistake. If so, they should take it back even though you opened it.

Am I right in thinking that the Family-fix fits the Pebble, not the CabrioFix (I know the Easyfix is the other way round)? So it's not like you could even use this base with the same carseat.

[Kittykatzen]

No, I definitely ordered the right one. The Familyfix also fits the Cabriofix, the one we plan to buy (checked in several shops and it's on their website too). So I can use either with the Cabriofix, it's just that the Easyfix only fits the infant seat whilst the Familyfix also fits the Pearl for a follow-on seat.