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OMFG just found out DS has spent £1700 on ipod game!!!

(366 Posts)
splodge2001 Mon 11-Nov-13 21:14:42

It's all in the title really. Still shaking, It's been going on since June> I hadn't noticed because the spending was masked by some unusual purchases over the last few months. Am livid! I've deleted 'Clash of Clans' banned the Ipod, grounded him, asked him to think of ways he can pay us back (he won't be able to). What the hell do I do? Can I get my money back. Do I report it as fraud? After all, I didn't allow it to happen. Help!

Nerfmother Mon 11-Nov-13 21:45:32

Go to Settings - General - Restrictions- enter your pin- scroll down to enter password and set to immediately

SilverApples Mon 11-Nov-13 21:45:33

It was fraud, your son defrauded you.
Do you really want the police involved?

alwaysneedaholiday Mon 11-Nov-13 21:45:35

Having read this thread I have managed to put parental controls on ITunes, but not sure if I have stopped 'in app purchases'. Can anyone point me in the right direction please?

Sorry OP, and I really hope you get your money back.

Nerfmother Mon 11-Nov-13 21:46:12

Always . See my post above

Glenshee Mon 11-Nov-13 21:46:44

How to Get Refunds from the iTunes App Store

alwaysneedaholiday Mon 11-Nov-13 21:48:45

Sorry nerf cross-posted......thanks!

splodge2001 Mon 11-Nov-13 21:48:49

Thanks Ratata

I'm needing links, definitely feeling naive, and angry and emotional

Strumpetron Mon 11-Nov-13 21:49:12


He guessed the password? Well he bloody well knew what he was doing then didn't he. So that's even worse!

You can unlink the account, and change the password. Very silly for having purchases on but hey ho.

People really need to wise up with things like this, it seems to be happening an awful lot.

I'm actually shocked they give refunds for things like this.

IamInvisible Mon 11-Nov-13 21:50:16

I honestly don't know how you didn't notice if it has been going on since June. You get emails, not necessarily on the day, but IME within 72 hours and on my statements it says iTunes purchase. Don't you check?

AtticusMcPlatypus Mon 11-Nov-13 21:50:46

Had a friend whose DD did a similar thing to the tune of £700. He contacted Apple and had the whole lot refunded. Contact Apple would be my advice. I believe they are pretty reasonable in these circumstances.

IAlwaysThought Mon 11-Nov-13 21:50:51

He guessed your pin???? hmm

Did you not get the email notifications from Apple????

Did you update to IOS7?

Nerfmother Mon 11-Nov-13 21:51:49

Actually I think it's totally immoral to sell stupid in app crap that could ever total 1700 quid.
Inappcrap is my new word.

DaveGahanAndADeckchair Mon 11-Nov-13 21:52:20

The default setting is not to down load freely. I have an iTunes account and a GooglePlay one. In both cases I need to enter the password.

DaveGahanAndADeckchair Mon 11-Nov-13 21:53:00

And I get an email confirmation of every single purchase. I cannot believe you could go for month's without noticing.

IAlwaysThought Mon 11-Nov-13 21:53:26

Lots of good advice on old Mumsnet threads, google 'in app purchases'

This thread is recent and applicable to IOS7

How old is your son?

Strumpetron Mon 11-Nov-13 21:54:09

^Actually I think it's totally immoral to sell stupid in app crap that could ever total 1700 quid.
Inappcrap is my new word^

It's not immoral, it's only like downloadable content on an Xbox. It's hardly their fault kids are devious and parents don't use the correct safe guards.

optimusic Mon 11-Nov-13 21:54:24

Seriously, you thought that emails from Apple were interest on a loan, where it is stated iTunes? Did you not question why you were constantly being bombarded for interest?

Clash of clans isn't the problem here.

splodge2001 Mon 11-Nov-13 21:54:47

There were no email confirmations from Itunes - absolutely none - I have just checked.

DaveGahanAndADeckchair Mon 11-Nov-13 21:55:59

Yes - it states it quite clearly on the credit card bill that it is an iTunes purchase.

SilverApples Mon 11-Nov-13 21:56:36

Check his email account, he could have changed the notification address.

DaveGahanAndADeckchair Mon 11-Nov-13 21:57:20

My credit card company even phoned me one as there were a number of low value charges going through on my card - when I first got my kindle I think - to check it wasn't anything fraudulent.

splodge2001 Mon 11-Nov-13 21:57:57

There were no emails optimusic. I thought the credit card bills were higher than normal because we'd had to take a credit card loan.

Nerfmother Mon 11-Nov-13 21:58:22

I can't even stop in game purchases on the xbox so ds keeps buying 50p crap on minecraft.
It is totally immoral to charge £££ for a virtual doughnut or whatever. It is not immoral to sell a game on line; that is totally different.

splodge2001 Mon 11-Nov-13 21:59:16

I had just dawned on me that he must have changed the notification address..

I feel like I gave birth to Nick Leeson

optimusic Mon 11-Nov-13 21:59:46

Do you not check bank statements at all? Nothing stating Apple iTunes store or similar to question it?

Purchases it says on the pop up, how much it cost in actual money. It asks to confirm if you are sure. Of course he was sure. You have to accept responsibility as well, because sorry I don't think it's Apple's fault that you cannot be bothered to properly check your bank account.

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