posted earlier about a babydan playpen i got off ebay.
it was advertised as new but when i opened it the bottom is scratched and the plastic bits are rather grimy. the playmat is a bit smelly and has some stains on it.
i e-mailed the seller who has just got back to me. She apologised profusely and said that i can have a full refund, but they can't swap it at the mo as they have no more in stock.
I can keep it and they will refund me £20
what would you do? i think that i can clean it up and it'll be fine... but i was really looking forward to a brand spanking new one...