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small claims court... any experience?

(6 Posts)
starlover Thu 07-Jul-05 16:26:27

anyone? so angry i can barely type...

sparklymieow Thu 07-Jul-05 16:26:48

why? whats happened SL???

noddyholder Thu 07-Jul-05 16:27:50

whats happened? I had a plumber who ripped me off and am trying to go down that route too

starlover Thu 07-Jul-05 16:31:56

spent £550 on a pram for DS when he was born. only just started using the pushchair part and it's impossible.
there isn't a specific fault, just many many design faults which make it really difficult to use.
it isn't as described in the manual.
i have serached the sale of goods act which says that if it isn't of a satisfactory standard etc then something should be done.

have been in several times over the last month, they have ignored all my lettrs. the lady in the shop (owner i think) just made me cry and then laughed at me

i hate her so much

she told me that she won't send it back to babystyle because there is nothing wrong with it and i am nit-picking.

starlover Thu 07-Jul-05 16:47:31

anyone else?

mummyhill Thu 07-Jul-05 19:25:28

We were sold a ford orion that turned out to have the front end of an escort van welded to it, we took the gentleman in question through the small claims system and won. It was quite a drawn out process but we got a good magistrate who could see that the guy was obviousley running a scam, we had to get an independant survey done by the RAC as evidence and managed to prove that it was not an acceptable repair which had been poorly carried out and that the vehicle was therefore not fit for the purpose for which it had been sold. We were reimbursed for the cost of the vehicle, the survey and our court costs. We could of hit him for phone and postage costs too but decided that the more reasonable we were about it the more likely we were to win and we did.

If you get no joy from your point of sale you should try contacting the manufacturer yourselves, if they are unhelpful try contacting your local trading standars agency (usually a branch of the local council). Give them all of the details and they will be able to tell you if you have a valid problem and if so they will usually advise you what steps to take.

Hope this makes sense and helps you.

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