I am in a bit of a panic.
I ordered a couple of presents from Lilimay.com (they are located in North Street, Portslade, Brighton) for my daughter's first birthday. At the time they were supposedly in stock, the company took my money, then informed me that they didn't have the stock and were awaiting delivery from their suppliers.
They failed to respond to my first email, so I sent another. They eventually got back to me and blamed the snow for both not responding and the lack of deliveries they needed to complete my order. They did offer a refund at the time, but I stupidly thought that by that time it would be quicker to wait for them than to reorder from another supplier.
Since then I have heard nothing, despite sending two further emails, both directly and through their website contact form.
I have now found a review site choc full of apalling reviews about this company, how they take the payment but customers never receive the goods, the phone rings off the hook or is permanently engaged and they don't respond to emails. There are also lots of customers that were eventually promised refunds (some only after threatening to involve Trading Standards) but then had been waiting months but still not received them.
Dh is furious with me. I am such a careful online shopper though and was sure to check that it was a genuine bricks and mortar shop with all contact details listed on the site and had seen lots of excellent reviews from people that had actually visited the shop. I would physically go to the shop and complain myself, but unfortunately I live in the West Midlands so can't get there.
I notice that the owner was a Mnetter a while back, but has not posted in quite a while.
Has anyone else had similar problems, if so, how did you resolve the issue?
I am so disappointed that my daughter's presents didn't arrive in time for her birthday and also feel so stupid for buying from an online shop that seems to be at best unreliable and disorganised or at worst downright dishonest.
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Lilimay.com anyone else experience problems with them?
50 replies
moosemama · 21/01/2010 22:07
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