We're claiming on our house insurance to replace our sofa that our delightful dog chewed through.
The loss adjuster came out this morning and has no problem in letting the claim go through.
I had called a couple of upholsterers as the sofa is leather and he's put 2 holes in it but just on one arm. They basically said that it will cost around £400 but there's no g'tee on a colour and grain match.
We told this to the LA and he agreed that because the sofa cost £800 in a sale it would be easier to replace than repair.
Obviously we were quite happy with that until he said they would only give us vouchers to spend at either Argos or Debenhams and as you will know, the only way to buy sofas from these stores is on-line so you can't try them out.
I'm not too bothered about it but dh is not happy. He seems to think that we could call insurers back up and ask to get vouchers for somewhere else like DFS.
My question is do you think they will wear that and have any of you had to do this?
NBG - My friend is insurance claim queen! They will always try to restrict you to a retailer. You can refuse and suggest another retailer.... and give your reasons. They should go for it, just stand your ground.
It was from DFS and it was bought in sept 2003 so not even 2 yr old.
The only other problem we have is that the sofa is black and we have a matching leather recliner armchair. It wasn't a set and the chair came from a different store but they do match.
We had a look at Debenehams and Argos this morning and they don't really have anything that would match. The ones that do match are into the £1000's and after our excess is deducted we'll only have £700.
They are supposed to restore you to where you were before whatever it was happened, so them not letting you buy from the original shop must be wrong. Of course your sofa may not be available any more anyway but you should have the choice to go back to DFS. (IMHO )
i would contact them again and make a fuss, tell them the original sofawas from dfs and you would like to replace it from dfs, tell them, you dont mind vouchers, you are not pushing for cash, also explain that you cannot buy an equvilant sofa to the one you are clainming for from argos or debenhams.