Ebay prob(18 Posts)
About 2 weeks ago I sold a pair of kids jeans on ebay amongst a few other items.
I sent all the parcels out at the same time and the day after i sent them one of the buyers emailed to ask if i'd sent them yet.
I replied that I had. She then emailed at the beginning of the week to say she hadn't recieved them. I emailed back saying I was sorry to hear that and said could she give it until the end of the week and if they still didn't arrive I would be more then happy to give her a refund.
She has emailed me today to say that she is dissapointed that they still haven't arrived and that she is now going to leave me negative feedback. She also said 'this is what puts people of using ebay'
I have emailed her back, asking why she feels she needs to leave negative feedback when I have already offered a refund.
The annoying thing is, i have already left her good feedback, is there anyway I can change this now ????
I don't think so, although I think you can write a comment under her negative feed back if she leaves it for you, and I think even update your own feedback? This is why I always let them leave feedback first. Poor you. Horrible feeling. She is being unreasonable. Did you keep your postal reciept?
not sure about that but i would leave a reply to her bad feedback saying u offered a full refund. do u think she could be at it and has actually recieved the jeans and just wants her money back aswell. whats her ebay name (u dont need to say) so we can be sure not to sell to her in future
As far as I know feedback cannot be changed. However if she does leave neg feedback you can respond to her feedback weith a comment of your own e.g. "seller offered refund immediatley" then other buyers will know that it was not you being awkward.
I know this doesn't help now but I would advise in furture you get proof of posting and put a clause in your description that the seller is not responsible for items lost or damaged in the post and that proof of postage is available on request.
This means you are not obliged to give a refund.
Did you offer, or did she take up, postage insurance? If not, then how can you be held liable if stuff goes missing in the post? Things go missing all the time - 19 million pieces of mail per year IIRC.
If she leaves negative feedback, I'm pretty sure you get the option of adding a comment in mitigation to your profile - say you offered a refund immediately and items were lost in the post. If I read that on someone's profile it wouldn't put me off buying from them in the future.
Ok thanks guys. I will certainly never sell to her again. She is newish, only has feedback of 6 (one being a lovely recomendation from me).
At least I will be able to put my side across.
Just can't understand why she would do it when i offered a refund.
I once didn't recieve an item and I was fine about it, the woman refunded my money and we both left each other positive feedback.
Makes me so
I didn't offer postage insurance no. I did put in the email reply to her earlier that I am not a postwoman so it is hardely my fault if it didn't get there.
btw royal mail recommends 28 days for delivery of items IIRC.
Has she left the feedback yet? Does she want the refund? Is she still saying that she will leave neg despite the refund?
No she hasn't left the feedback yet. When she emailed me on tuesday saying the item hadn't arrived I emailed back saying could she wait and see if turned up in the next few days and if it hadn't arrived by friday I would be more than happy to issue a full refund.
She just seems really angry that the item didn't arrive. I am too but as far as I am concerned I have been more than helpful in offering her a full refund and don't deserve negative feedback.
She didn't mention the refund when she emailed today no.
Offer her a fefund again, I'm sure it says that negative feedback should not be left if the seller has offered refund, hang on/.....
i have read somewhere but dont know if its true that if you put a phone number or a link in your feedback ebay will remove that feedback so if it does work that would remove the negative but i don't know for sure anybody else heard that?
i think that might be true oj. i've realised my link dosen't work and have been trying to find it written elsewhere, but can't sorry. it is against the rules of ebay to put an email address in feedback. don't know why you would want to do that though?
this is what i was trying to show ,
Important: You are about to leave a negative or neutral comment about another user in a public forum. Please consider the following before confirming your feedback:
1 Mail delivery can take up to two weeks; international trades and some shipping options can take longer. Most sellers wait 7-10 days for checks to clear.
2 Have you called your trading partner? Request contact information.
3 Negative feedback remarks cannot be retracted. If you must leave a negative comment, please keep your comments factual and avoid personal remarks, for example, "No reply to emails and payment never received."
Note: It is important that you attempt to resolve any disputes prior to leaving negative feedback. You should only leave negative feedback after you have tried all other methods for successfully completing the transaction.
Think she is being very unreasonable. You can add comments if she leaves bad feedback, to be honest a decent ebayer who has traded for a while wouldnt be put off if you leave a comment explaining the situation. I have been stung like you in a similar situation.
One thing to bear in mind - all goods sent 1st class (not sure about 2nd) is insured up to the value of £28, all you need is a proof of postage to claim, which you can just ask for at the post office. I also now ask for this proof of postage but have never made a claim so not sure how easy it works. But, at least you could prove that you sent the item by letting them see a copy of the proof of postage.
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