Have been reading the "ripped off" thread, but didn't want to crash it with my own problems.
We had a kitchen fitted in January by a bespoke kitchen company in High Wycombe. We have two problems: 1. One of the drawers is faulty and needs to be fixed. 2. We paid for a specific number of metres of granite for the worksurfaces, but the central island was not installed, and so, one metre less granite was actually used than what we paid for.
We have called endlessly (over 25 phone calls since Janaury), but no one ever returns our calls or messages. All we want is someone to fix the drawer, and have our refund on the 1 metre of granite paid for but not supplied/used. The amounts to around £300.
Does anyone know if we are entitled to a refund for the unutilised granite? I was thinking of writing them a formal letter stating that if payment was not received we would proceed to the small claims court.
Defintely write a strongly worded but polite letter stating exactly what you expect them to do and give him a reasonable time limit to respond. Add that after this time period you will be seeking recompense in the county court.
Kitchen companies are notorious for ripping people off and then disbanding the company.
I would speak to your local Trading Standards office and explain it to them - you might be able to find out if there are any other complaints against the company and whether the company is still operating.