Atlantic&co distribution or St Ives entertainment.
They sell films.
I bought a dvd from them a month ago, they said it could take up to 10 days for delivery, I didn't get it so they said it will have gone missing in the post and they would send me another. Still haven't got it, so last night I sent them a msg saying if I didn't get it soon I would report them.
NBG, I ordered some mosaic tiles from a company and when they hadn't arrived after 2 weeks, and the company hadn't responded I contacted e-bay resolution centre.(ebay say at least 10 days must have expired) I had to fill in a form on screen, and then email it to them and I had a mail back saying they'd look into it. The next day the goods arrived, along with an apologetic email from the company. I don't know if ebay contacted the supplier in a nice way first just to make them aware someone really was intending to complain, but what have you got to lose? Filling the ebay form was very straightforward, I have to say I wouldn't buy from anyone who kept their feedback private - surely that defeats the whole object?