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RANT LOCK ON VIZ. M AND S CUSTOMER SERVICES HELP PLEASE

(19 Posts)
codswallop Tue 21-Dec-04 13:16:14

long story abotht htem being crap
how do I find the headest honcho to moan to?

DoesntChristmasDragOn Tue 21-Dec-04 13:19:01

Nothing on their website?

DoesntChristmasDragOn Tue 21-Dec-04 13:20:51

Website complaint or retail? Come on, tell Aunty Dragon everything...

codswallop Tue 21-Dec-04 13:47:29

bed delivered that is faulty and they iwill either send out a bloke to fix it ( this olnly 6 days after nagging) after theyh ave ordered the screws ( that may or may not be the cause)

s new bed will take 6 weeks

MariNativityPlay Tue 21-Dec-04 13:49:05

Oh coddy, not your hideaway!
I took Twig's advice and ordered one too and ours is fine (apart from currently housing MIL but that is not the bed's fault).

codswallop Tue 21-Dec-04 13:52:24

yes its so goooood
ds1 on the underneath bit but i havent told them that.

am tryoing the "son on floor at xmas routine"

TheHollyAndTheTwiglett Tue 21-Dec-04 13:54:22

no no no

insist they replace it as it is faulty goods .. you don't need to let them repair it do you

I wouldn't stand for it

you expect FAR better from the saintly M&S

codswallop Tue 21-Dec-04 13:57:30

am on hold now
they telll me theres no time am telling them to hire a van

codswallop Tue 21-Dec-04 13:58:10

have been cut oiff fffs

bundleofyulelogs Tue 21-Dec-04 13:58:51

have you tried the watchdog trick?

codswallop Tue 21-Dec-04 14:00:13

thasts up my sleeve

Minstrel Tue 21-Dec-04 14:00:33

Ask for Wig & Robe to help re Sale of Goods Act.

codswallop Tue 21-Dec-04 14:00:33

wasing macine man says macine is broken

woodpops Tue 21-Dec-04 14:10:12

Head office phone number 0845 3021234. But they're as useful as a chocolate teapot. I've had a huge moan at them today. Ordered 2 dresses last week, were due yesterday, didn't appear so I rang today only to be told they're out of stock and won't be getting anymore. And no one thought to contact me!!!! Yet the ruddy dress is still online as available. M&S are a pile of pants!!!!!

bundleofyulelogs Tue 21-Dec-04 14:11:32

as soon as you get thru ask to speak to their supervisor & get (both) their names.

DoesntChristmasDragOn Tue 21-Dec-04 14:14:19

Def get them to send you a new bed, Coddy.

codswallop Tue 21-Dec-04 14:44:51

right have rung hte " charimans office " THEY A RES ENDING OUT A NEW one they hope but arent sure
stephen leighton was great and are discussing comp too - might cover the washing machine!

codswallop Tue 21-Dec-04 14:54:30

nope it takes 4 weeks to make the most simple oif beds

pantomimEDAMe Tue 21-Dec-04 15:48:13

Had a friend who worked at their Head Office who was shocked by their attitude to customers - emails via their website would sit on people's desk for weeks, and then get shunted to someone else to reply, for instance. No appreciation of customers or understanding of their needs at all.
So no practical help, but sympathy.

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