Plusnet SafeGuard (adult content block) not working?

[yhshn]

I've been using Plusnet SafeGuard for years and the other day my partner noticed that it wasn't working anymore, for example it doesn't block well known gambling and adult content sites.

I would be interested to know from anyone else who uses Plusnet SafeGuard and if it is still working? If you do test it, be careful what you leave in your browser history.

I've checked the settings and phoned plusnet, who have confirmed that it is enabled on my account, but offered no indication of why it doesn't actually block anything or when it will be fixed.

[adamskirton]

lot's of us have been chasing this direct with Plusnet and there lots of messages on the Plusnet forum see link below.
Very pleased to say it was resolved in the last few hours.
They are very apologetic and a manager is phoning me back again

community.plus.net/t5/Everything-else/Safeguard-won-t-stay-enabled/td-p/1747164/highlight/false/page/11

[yhshn]

Thanks for the information.

Plusnet may have resolved the technical problem but they haven't resolved their attitude to communication and customer service. I phoned Plusnet about this several times over a month ago and they eventually admitted that there was a problem and said they would "update me in due course".

Wondered why they haven't told me that it's fixed, I logged into the Help Assist portal. There's a note at the bottom which says:

"Script User - Automated Script Pool
6:15am, Monday 10 May 2021
Question closed automatically after 14 days of inactivity."

So here I am patiently waiting for an update and they've closed the question without telling me! All the other updates were copied to me by email, but not this one.

I also note the interesting coincidence that it's been a top priority all along but they just happened to fix it the day after someone emailed the CEO, and two days after you said you were writing to your MP.

I'm really not impressed. I understand that things can break and can be hard to fix (e.g. if they needed to replace a part it probably isn't the sort of thing that is in stock at Currys) but the poor communication has really annoyed me.