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DPD delivery - lying tossers

(14 Posts)
fluffedup Sun 13-Oct-19 17:07:02

I just want to rant about the way we've been treated by DPD.

It was DH's mum's birthday on Saturday and he ordered some treats from Betty's Tearooms for her. It was sixty quids' worth of perishable items, to be delivered on Saturday.

It wasn't delivered. The driver said it was refused but we checked with DH's mother and she had not refused it.

We contacted DPD on Saturday and they said it would be delivered on Sunday morning (today). Not good as perishable items, but we said ok.

It still wasn't delivered - the driver again said it had been refused because it was a duplicate order. Again DH’s mother had not refused it.

We contacted DPD this afternoon. The man I spoke to apologised profusely and assured us it would be delivered Sunday afternoon, that it should not have gone back to the depot because it was perishable food items.

This was a lie- we later got a message saying that it would be delivered on Monday, and when I tried to call DPD the office was then closed.

I've emailed Betty's asking them to send a replacement order as the items will be two days old. I also suggested they stop using DPD as they are useless timewasters who also lie to the customer.

I'm trying to email DPD but their crappy email online form isn't working, I will just send the email direct.

We've sent her loads of stuff in the past and it's always been delivered ok. What's the point of a delivery company that doesn't deliver?

OkayGo Sun 13-Oct-19 17:08:41

Are you sure it's being delivered to the right address? I knew someone who had her packages delivered to the wrong address despite the correct address being on the packet - they couldn't find her address.

fluffedup Sun 13-Oct-19 17:09:53

Yes we've checked the address - it's correct.

fluffedup Sun 13-Oct-19 17:11:01

The driver apparently couldn't find the address but they assured me they would send someone out this afternoon who knew the area, and it turns out that was just a lie to get me off the phone.

FadingStar Sun 13-Oct-19 17:12:01

I had a delivery note left by DPD a couple of weeks ago, saying the parcel was in the shed. Well I searched high and low and there was no sign of it. They are currently conducting an investigation so we shall see what happens.

Pipandmum Sun 13-Oct-19 17:12:28

Not surprised. My friend was tidying up her front hallway when a ‘sorry we missed you’ card was put through her door. No attempt to ring bell or knock. She didn’t pick it up straight away so driver had gone but then she had to go to depot the next day.
Yodel are awful too. Arranged twice with them to collect an item delivered in error and twice they failed to come. I told them I was happy to drop it at the depot but they said they didn’t allow the public there. I couldn’t get a refund from the company as they wanted the item back in original packaging.

jessycake Sun 13-Oct-19 17:58:52

They are all offering a service that they cannot really provide , the drivers are low paid , they have too many drops and and are given unrealistic targets , so lying is endemic . DPD used to be one of the better ones but they have gone downhill .

fluffedup Sun 13-Oct-19 18:26:49

They have emailed me and asked me to confirm the address so maybe MIL will get her treats today … or maybe not.

fluffedup Mon 14-Oct-19 18:08:39

It was delivered today by DPD.

No reply to my email from Betty's so they seem to think it's ok.

Bluntness100 Mon 14-Oct-19 18:12:49

This is always frustrating, was the stuff ok? Dpd to be fair tends to be fine here. Hermes however are shit and did the same with a cherry tree, which was in next day delivery, they lied three times they tried to deliver it, then sent me an email asking if I'd like to come to their depot to collect it. After it had been in its box five days. I was like eh no, it will be dead. Got s refund from the supplier. 🤷‍♀️

Amicompletelyinsane Mon 14-Oct-19 18:16:18

I had a delivery driver by by dpd once. I actually saw the van drive past and never stop. Then they said I wasn't in!

Unescorted Mon 14-Oct-19 18:21:09

We get loads of mis-delivered parcels. As do all of our neighbours …. our road has an almost duplicate address - same numbers, same road name - just the small difference of a different village.

We have all given up with PDP, Yodel, USP and My Hermes - we just text the person it who lives in the other house pair. But the frustrating thing is the lies when you call to say it went to the wrong place and could they try harder next time.

fluffedup Mon 14-Oct-19 23:40:29

DH phoned MIL - the box contained tea, cake and biscuits, and she says it's ok, but she's the kind of stoic person who would say that. She doesn't like to cause a fuss.
DH thought she'd like a change from the usual Interflora kind of stuff he normally sends. I think he was right about the kind of gift, but we'll avoid DPD / Betty's tearooms next time.

Moomin8 Tue 15-Oct-19 10:31:17

If the parcel wasn't delivered then it's the responsibility of Betty's Tearooms to provide you with a new one. If they want to use a delivery company who employs people with questionable ethics it's their own fault.

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