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Hermes parcel delivery - so annoyed!

(9 Posts)
Pepperpot99 Mon 17-Aug-15 11:45:41

I have received an email informing me that I received and signed for a parcel I ordered from angry. I have been waiting in and no one has come remotely near my front door.
Hermes say it is nothing to do with them. I had to make do with a webchat as there is no known phone number. Same for Boohoo- no phone number just a customer services template. I am so angry - does anyone have any suggestions?

PamPoovey Mon 17-Aug-15 11:47:24

Boohoo seem to deal with stuff quickly on their Twitter?

I'd email, tweet and post on their FB.

Pepperpot99 Mon 17-Aug-15 11:51:51

I have emailed but I am not on twitter or facebook and am not intending to be any time soon or indeed ever

chemenger Mon 17-Aug-15 11:52:42

In my extensive experience of Hermes blatantly lying about deliveries you won't have much trouble getting a refund from the retailer. Once Hermes had lost our house there was a stream of these barefaced lies, but recently we have a new delivery person who can use satnav and things are delivered with no problems. You have my sympathy.

chemenger Mon 17-Aug-15 11:53:14

Ps they do respond best on Twitter.

Pepperpot99 Mon 17-Aug-15 11:53:49

but thanks anyway, sorry didn't mean to sound ungrateful for your suggestions smile

Pepperpot99 Mon 17-Aug-15 11:54:54

I don't even know how to use twitter anyway!

armaniprint Fri 04-Mar-16 10:44:46

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armaniprint Fri 04-Mar-16 10:46:05

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