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Returning DVD to Amazon - right DVD case but wrong DVD.

(3 Posts)
Lonz Sun 16-Aug-15 21:07:32

I bought a dvd for my son. When it was delivered, I opened it and it was sealed like DVDs usually are with see-through plastic stuff, but then realised it had a promotional Playhouse Disney dvd in and not the Mickey Mouse DVD it was meant to be.

Now, how do I prove they sent it that way? They will assume that I've taken the DVD out and replaced it with a different one right? How has that even happened? But I don't want a refund, I want them to send out the right DVD free of charge. Not going to happen is it!

rubyslippers Sun 16-Aug-15 21:08:44

Amazon seem to be pretty good at exchanging

I don't think you'll have trouble

Lonz Sun 16-Aug-15 21:36:16

Hmm, I'll send a 'Return' note thing and see what happens but it was sold by a company on there.

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