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Any Mac/Entourage experts out there?

(29 Posts)
willow2 Tue 16-May-06 11:46:49

Have a number of different accounts, including hotmail, pop3 and IMAP. Can you explain why some HTML messages aren't downloading properly - seems to be particularly on POP accounts. Also, is there any way to get a read receipt for your messages? Finally, a coule of times I have somehow managed to completely delete a folder - the last time it disappeared and then reappeared. Most confusing, very worrying - what the hell am I doing wrong?

Can you tell I have recently come over from the (PC) dark side?

willow2 Tue 16-May-06 18:58:35


Heathcliffscathy Tue 16-May-06 19:02:29

do you use safari as your browser? i find that lots of stuff doen't come through on that so use explorer for those instead (safari much more secure though).

having said that i don't know what i'm talking about so don't listen to me

Pruni Tue 16-May-06 19:13:04

Message withdrawn

willow2 Tue 16-May-06 19:30:21

Soph - you can't download IE for Mac anymore, which is pain. We use FIrefox as alternative browser.

Main problem I have is that entourage seems to be doing weird things to any links I receive in messages. For instance, was sent email that had link in it. It ended up as <> - and chances are that if I forward it it will end up in triplicate.

hub2dee Wed 17-May-06 10:29:30

Welcome to the light.

1) Some HTML messages not downloading properly. In Mail, have you tried Mail / Preferences / Viewing and enabling HTML content ? That might help. Also with some messages, in the viewing window, there is a 'Click to display Hidden Items / HTML' or something similar; this might reveal all properly ?

2) Folders disappearing / reappearing... have you got used to the Apple triangle thingy by the mailbox / folder name in the left hand window ? (Click the big Mailboxes icon first). Basically they reveal / hide hierarchical / nested folders... maybe you just clicked a pointy trinagle indicator thingy by accident and 'collapsed' som folders you were looking at ? (You will find Send / Trash / In etc. all have separate folders for your various accounts).

3) I don't use Entourage. Avoid MS products (except for Office, where choice is somewhat restricted) like the plague, personally. You could try just forwarding the message to yourself to see if it comes out OK ?


hub2dee Wed 17-May-06 10:31:04

BTW - the Entourage thing just sounds you don't have 'display HTML messages as HTML rather than plain text' checked IYSWIM...

The expanded text in <> you list is the 'proper' (usually hidden) HTML associated with hitting the hyperlinked e-mail address which is presented to you onscreen IYSWIM.


willow2 Thu 18-May-06 18:05:06

I have ticked all those boxes, unticked them, ticked them again etc etc - it's not that. It doesn't seem to be a problem if I use mail as my email programme but it is withentourage, which is a shame as I prefer the layout and other bits and bobs.

hub2dee Thu 18-May-06 22:28:38

There's Microsoft for ya, W2... LOL

Might it be Entourage / Preferences / Mail & News Preferences / Reply & Forward / 'Reply to Messages in the Format in which they were Sent' ?

willow2 Fri 19-May-06 07:27:55

Might explain the doubling up of links but not why they arrive looking all funny in the first place... will go click that box

hub2dee Fri 19-May-06 07:59:18

But when you say they arrive funny, you mean e-mail addresses or URLs don't look like nice neat hyperlinks but long phrases (like wot u posted), right ?

That's the program simply not displaying an HTML encoded mail as HTML but just as plain text. The text you see is the hyperlink IYSWIM.

willow2 Fri 19-May-06 17:29:34

So why is it doing it when I have all the HTML buttons switched on? I just don't understand aaaaaaaaaaaaaaaaaaaaaaaargh

hub2dee Fri 19-May-06 17:40:56

Sounds like it is being a very dim computer program. I presume you have quit / restart the application ?

If Apple's Mail program doesn't do this with these messages maybe you could consider a further move towards the light and use that instead of the Microsoft product ?

willow2 Sat 20-May-06 13:38:07

I have done - but have to say that Entourage is better laid out, it's easier to view messages and has some really good features. Mail seems pretty basic in comparison.

hub2dee Sat 20-May-06 19:11:25

Basic... but it works.

yajorome Sat 20-May-06 19:15:15

Thunderbird, folks, thunderbird. C'mon!

willow2 Sat 20-May-06 19:40:52


Also, how can you request a read receipt in mail?

hub2dee Sat 20-May-06 19:57:28

Not possible in Mail I don't think. Not sure it is an 'Internet-standard' feature tbh IYSWIM... is it a Microsoft gift to the world perhaps ?

hub2dee Sat 20-May-06 19:59:19


rabbitrabbit Sat 20-May-06 20:15:08

Hi willow2, when you say that the msgs aren't downloading correctly do you mean that the text isn't displaying correctly? As in some of it is in hieroglyphics?

This may be a far too simple interpretation of your problem but I had exactly the same thing and it turned out to be the font I'd specified to display msgs in.


willow2 Mon 22-May-06 07:34:14

Hiya, this is what happens... for instance, was sent email that had link in it. It ended up as <> - and chances are that if I forward it it will end up in triplicate.

hub2dee Mon 22-May-06 09:04:44

Why don't you just try forwarding it ? <gasp> LOL. Just send it to yourself and use Apple's Mail to read the message. I think it would probably render just fine.

rabbitrabbit Mon 22-May-06 12:49:37

you can always forward somthing to me if you like so I can take a look? cat me if you want to do that

willow2 Mon 22-May-06 12:59:27

I did try that and it didn't work - so strange. Looked on the net and might be a problem with sender sending in rich text rather than html. Does this sound a possibility? Either way it is xxxxxxx annoying.

willow2 Mon 22-May-06 13:00:12

Thanks for forwarding offer - can't do it though as it is secret squirrel stuff and would have to kill you if I sent it to you!

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