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How to complain

(5 Posts)
tillykins Thu 16-Jun-05 16:01:20

The following is an actual letter that was sent to a bank by a 96-year-old

woman. The bank manager thought it amusing enough to have it published.

 

To whom it may concern:

 

I am writing to thank you for bouncing my cheque with which I endeavoured to pay my plumber last month. By my calculations, three nanoseconds must
have elapsed between his depositing the cheque and the arrival in my account of the funds needed to honour it. I refer, of course, to the
automatic monthly transfer of funds from my modest savings account, an arrangement, which, I admit, has been in place for only thirty-one years.

You are to be commended for seizing that brief window of opportunity, and also for debiting my account £40 by way of penalty for the inconvenience caused to the bank. My thankfulness springs from the manner in which this incident has caused me to rethink my errant financial ways. I noticed that whereas I personally attend to your telephone calls and letters, when I try to
contact you, I am confronted by the impersonal, overcharging, pre-recorded, faceless entity, which your bank has recently become.

From now on, I, like you, choose only to deal with a flesh-and-blood person. My mortgage and loan repayments will therefore and hereafter no
longer be automatic, but will arrive at your bank, by cheque, addressed personally and confidentially to an employee at your bank whom you must nominate. Be aware that it is an offence under the Postal Act for any other person to open such an envelope.

Please find attached an Application Contact status form, which I require your chosen employee to complete. I am sorry it runs to eight pages, but in order that I know as much about him or her as your bank knows about me, there is no alternative. Please note that all copies of his or
her medical history, must be countersigned by a Notary Public; and the mandatory details of his/her financial situation (income, debts, assets
and liabilities) must be accompanied by documented proof. In due course, I will issue your employee with a PIN number, which, he/she must quote in dealings with me. I regret that it cannot be shorter than 28 digits but, again, I have modelled it on the number of button presses required of me to access my account balance on your phone bank service. As they say, imitation is the sincerest form of flattery.


Please allow me to level the playing field even further. When you call me, you will now have a menu of options on my new voice mail system to choose from.

 Please press the buttons as follows:

1. To make an appointment to see me.

2. To query a missing payment.

3. To transfer the call to my living room in case I am there.

4. To transfer the call to my bedroom in case I am sleeping.

5. To transfer the call to my toilet in case I am attending to nature.

6. To transfer the call to my mobile phone if I am not at home.

7. To leave a message on my computer, a password to access my computer is required. Password will be communicated at a later date to the Authorized Contact.

8. To return to the main menu and to listen to options 1 through 7.

9. To make a general complaint or inquiry.

 

The contact will then be put on hold, pending the attention of my automated answering service. While this may, on occasion, involve a lengthy wait, uplifting music will play for the duration of the call.

Regrettably, but again following your example, I must also levy an establishment fee of £40 to cover the setting up of this new arrangement.
Please credit my account after each occasion.

May I wish you a happy, if ever so slightly less prosperous, New Year.

 

Your Humble Customer,

SaintGeorge Thu 16-Jun-05 16:05:37

Wonderful letter but probably not entirely genuine

Miaou Thu 16-Jun-05 16:11:31

tillykins Thu 16-Jun-05 16:12:00

Darn it! And that was the only clean email I got!

tatt Sat 18-Jun-05 09:05:12

I would love to do this with my bank

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