I think that our nursery new fee policy (Cambridge nursery owned by a national chain - takeover 6 months ago) is breaking governments rules over 30 hours free extended entitlement and I would like you to investigate if what they are doing is lawful.
They have given us three weeks warning of new fees increases in January, set out in a confusing letter without the offer of a meeting.
We qualify for 30 free hours for our 3 year old. They have informed us we have to take 40 hours (so 4 days rather than the 3 she is currently in for)- which we don’t need. The extra hours above the 22 hours (they are spreading the entitlement over 52 weeks) are being charged at £9.20 per hour while the standard hourly rate is £5.80 (this £5.80 itself is an increase of more than 10%).
This means I can no longer access my free 30 hours ‘for free’. This is now going to cost me £609 from January 1st. I have only been paying £0 for 21 hours - except during holiday periods when I pay £107 per week (since my daughter turned 3).
I’ve only just found out about this. The letter is opaque and not at all clear.
This new fee is more than I was paying for 21 hours when my daughter started the nursery at 1 year old as we used to pay by the hour (rather than sessions). Surely this is not right, we are now worse off and we’re supposed to be benefiting from 30 free hours from the government!
We can’t afford this £600+ increase with such little notice and it will leave us without childcare. It’s straight after Christmas too.
Can you let me know what our rights are?
The contact we have been given for the nursery chain is on leave until 11th December which is not helpful either!
Are they acting legally? I’ve contacted the family information service by email setting out these concerns.
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Nursery forcing us to take up 40 hours and massive fee increase
8 replies
PurpleFlowersInMyHair · 06/12/2018 00:03
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