Hello,
My child started a new nursery, but after a number of issues with the staff I decided to pull him out after his second day there.
- My DC (18mths old) is allergic to nuts and I sent his medication with him on his first day (a strong one with serious side effects). Got a call on his second day saying that DC has just been given the medication because DC was crying, had red face and coughing. DC had common cold at that time, buy they thought it was an allergic reaction. They didn't attempt to call us or a doctor/emergency/etc. prior to giving the medication. Their policy says that they'd try to contact parents/doctor first, which they didn't. They didn't give us any medical information form to fill in before DC started the nursery and I didn't receive a written report when I came to pick up DC on that day.
The staff has almost no experience working at nursery and they all seem to be so unconfident, not familiar with their own policies, etc.
- They have toys in the room that are not suitable for small children. Small wooden pegs that my DC started to put into mouth first thing. Manufacturer clearly states that this toy is for 3+ only. When I tried to bring this to the attention of the nursery nurses/nursery owners they didn't seem to be bothered and just tried to reassure me that this is safe.
I'm trying to get my deposit back (£1,250) but they keep saying that they only return the deposit if all the payments are made and if you give 2 months notice. But given the above I assume the contract can be terminated and we shouldn't be liable for any fees and the deposit should be refunded.
What do you think?
Many thanks